From the time I got there was greeted pleasantly now with the people they worked diligently to try to get me into what I needed they help me probably several Vehicles show me sell vehicles just Pleasant all around experience good people good employees makes you feel good about what you purchased thank you
by Rbadtz from Houston, TX
October 23, 2018
Very reliable Lexus and great resale. Luxurious and rugged at the same time. You can go from the trail to dinner and not miss a beat.
I was fortunate to work with Amy Dudley from the beginning of my car shopping. This was a very knowledgeable person and she never made me feel pressured during my decision making.
Lexus GX 460
by Maisha from Gloucester Township, NJ
December 28, 2018
Love this SUV! Rides smooth and comfy. It's a total different experience for me and I love it. I have to get used to the size still but that slowly but surely happening. It was purchased used but looked as if it was a 2019 as opposed to 2016 with only $23K miles on it. No regrets on this Lexus and so far, others love it too!
They had the car I wanted and they were able to work with me to make it a great deal and experience. The process was easy and quick. Chris Hefke was great and I would definitely recommend working with him. I will continue to come back for all my service and buying needs.
Smooth, luxurious and classy vehicle.
by Ken S. from Barrington, RI
December 9, 2018
Excellent overall quality, tons of power and sticks to the road. We enjoy all the features and interior space. Every piece of this SUV is refined. Lexus will be our choice in vehicles going forward.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
Does not last
by firstname.lastname@example.org from Fort Myers
August 19, 2018
Thought it was a Quality Lexus Vehicle. I was wrong. 80,000 miles in two years, locks do not work, rear passenger floor board completely soaked every day. Will never buy another Lexus. Will go with other makes for 15-20 K less. Overall very disappointed.
This is by far the best suv that I owned. It feel solid like a tank but at the same time it feels that you are glyding in the sky. Very quiet and comfortable. You can drive 12 hours straight and don't feel tired or achy! The system is intuitive. I got the premium package which has all the technology and luxury needed. Very reliable with lower cost to own compared to BMW, Audi or Benz. I get mpg of 17-18, could be better but then again the car is heavy so a smaller engine will likely make it feel underpowered. I am planning to keep the car for at least 6-10 years unless they change the design drastically in few years.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
2016 Lexus GX 460 Awesome SUV
by ChaiC534803252 from Glen Ellyn IL
October 4, 2017
This SUV is the best SUV I have owned so far. I previously owned a 2013 X5 5.0 and this one is way more comfortable on long trips. Never had any issues and currently have 30,000 miles on it since I got it brand new. I put winter tires for the snow and it drives even better when the weather gets bad here in Chicago suburbs. I highly recommend this SUV. Lexus has done everything right with this model and it looks awesome too. Pearl White with the light tan interior. Sound system is great too. Mileage sucks but that is to be expected for a SUV. Dump your mini-van and get this ride. I really like the larger tires too. No rim damage like the other luxury SUV's with the low profile tires. We test drove the Land Rover Sport, the new X5, and the new Mercedes. and the Audi. This one was the best for the money.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Four and a half out of five stars
by Tjsidaho from Boise, idaho
August 13, 2017
The car is quiet, comfortable, and it rides really nice The only thing is it is a little underpowered
Thanks to Dayna Palmer it was a hassle free experience. This is my 3rd car from CARMAX and will return! Great service dept as well!
Lexus quality in truck form
by Gxic from Ontario, Canada
November 28, 2018
3rd Lexus I’ve owned and definitely a truck. I drive through terrible weather at times and this will cut through anything. Great for Canada. Comfort and reliability that you would expect from Lexus. Worth every penny if you’re looking for luxury in a truck, add the high resale value on this model and it’s a no brainer For high mileage drivers. The interior could use updating but it’s part of the appeal to me. Infotainment definitely needs updating but again, it’s hardly a concession considering everything else
Quick & Simple Experience with Great Customer Service!
by NChand52 from DealerRater.com
December 5, 2018
Great team to deal with! I called ahead and Robert was prepared for my visit. Both Robert and David made the experience a personal one. It felt like I've knew them for years! I will definitely be a repeat customer in the future and will recommend Certified Benz and Beemer to friends and family. Keep up the great work!
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