I worked with Andreas Tsirikos and Layla Pouya during my recent visit to Lexus of Silver Spring. As a returning customer my expectations were once again exceeded by the Lexus professionals at this dealership. This is a first class operation and one that I would highly recommend to anyone in the market for a Lexus.
Family SUV Love!
by OhioMom from Columbus, OH
December 14, 2018
Absolutely love the Lexus GX Luxury. We have owned several SUVS including an MDX, Explorer, Lexus RX330... This one was love as first drive. We have known Lexus to be one of the most reliable brands we have owned, but with children I didn’t want an RX again. I looked at Range Rover, Mercedes and Infiniti because we knew we wanted a larger sized SUV. I also wanted the “captain” seats in the middle. This car is loaded with features... Enough technology to make a tech loving family happy. I love the fact that I can start my car from an app. I love being high up off of the ground to see around traffic. I love the soft leather. We have had so much fun and so many compliments on this beast. Not regretting it. For those who say the ride is bumpy... it is slightly, but not more than any other pricey SUV. It’s actually pretty smooth. It’s a tall vehicle. It’s got a truck-like vibe with all of the luxury and bells and whistles you expect from Lexus. That’s what we wanted. We have the Luxury Sport package— only because this car was available. I would have been happy even without the spaceship like buttons and rear heated seats. Overall this family of four is in love.
Chris made the whole buying experience a pleasure! I would recommend Chris to all my friends and family! Chris Thank You for a wonderful experience!
17 Years of German cars, and now I love my GX!
by LuvDaf from Willoughby, Ohio
August 2, 2018
I actually have the 2018 Lexus GX 460 Luxury with Sport Package and Captains Chairs.
Pros: It handles very well for it's size and the transmission is so smooth. I LOVE the vantage point of driving this vehicle, and it's so very comfortable to drive. Very quiet interior and plenty of space for anything you need. I really love getting in my car each day! I personally like the flexibility of having a 3rd row if I have people to move, or folded down 3rd row if I have cargo. The ventilated seats are delightful and the base stereo system was a big surprise for me. It's awesome!!! Rear camera is excellent as are cross traffic sensors.
Cons: The interior does look slightly dated, but I do think the black leather helps the feel a bit. The rear wiper is silly small in range. I HATE that you can't keyless unlock the back doors without doing a front door first. Although my heaviest used Enform features work, the bonus features are 99% unreliable and buggy. Seems so silly. I do have the lovely gunmetal wheels offered with the Sport Package, but the overall wheel options are sad. Such an attractive truck but a serious lack of aesthetically pleasing wheels to complement.
All the cons aside, I truly love this truck. All of the good most definitely outweigh any of the bad for me. I hope Lexus continues the truck in their lineup, I know it's been in question for the past couple years. I think just a few minor updates could keep it a serious contender for many years to come. I couldn't find anything in the German lineups that were a combination of my price range, aesthetics and size/function. 6 VW's and 1 Mercedes down, I'm now a happy Lexus owner : )
I just purchased my new RDX yesterday and I am very pleased with it. I drove 2 hours to Rosenthal Acura to get my car. It was a hectic drive, but well worth the trip! I can???t say enough about this dealership. My salesman, Alan Eden was so helpful and such a pleasure to work with. He is a true professional. He did everything he could do to make this a great, smooth transaction. Even though we have so far to travel to get there, I would highly recommend this dealership. I really love my car! Thank you Alan Eden for everything you did for us!
Love the GX
by Love my Lexus from Virginia
May 29, 2018
I love this vehicle ! I traded up from the RX,
for more room and the 3 areas that are air conditioned , where the RX only has ac for 2 zones. Love the room and the drive. My third GX.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Would not buy again
by Peachy from Atlanta, GA
July 21, 2018
I agree with some of the negative reviews. The engine revs loudly and it is not a very smooth ride. Very top heavy and does not maneuver well. Lexus Enform is a very poor app and the navigation system technology is terrible. Not roomy in the back seats, very limited leg room. Some of the materials used are cheap. While I think the 460 has a beautiful exterior design, I would not purchase a Lexus again. Very disappointed.
The dealership it???s self and the staff working here are the best! Amazing help from all staff, even taking me to the bank to get the check.
Toyota’s luxury version of the 4Runner
by Mason from Stamford Connecticut
June 17, 2018
Although it might have terrible gas mileage it’s very reliable since it’s made by Toyota. It has a 40/20/40 split seats in the rear which I love. My kids love the heated rear seats. Upfront it east to tell it’s a luxury vehicle real leather stitching fills the cabin along with comfortable leather seats which are heated and ventilated. The cabin is also very quiet. One of the only things I don’t like about them is there is no four way lumber it’s just two way. Another spot I don’t like is it’s infotainment. It’s very dated and it lacks Apple car play and android auto. It’s touch screen only so it can be distracting. Another spot that I personally like but other people don’t is the trunk. It is manual and it opens sideways. The gas mileage is pretty poor at only 15 in the city and 18 on the highway. Although it has a 23 gallon capacity so you should be fine. I feel like since it has a big v8 it should be fast but it’s not really. It has good visibility in all directions. Another nice feature is hat it has heavily padded places where you knees would go. It has a third row but it’s cramps and should be kept for the kids or your mother in law. It also has great off-roading capabilities although I doubt you’ll take you $60,000 Lexus off-roading but it’s there if you need it. It is a body on frame suv which we’re seeing less and less of these days. So overall the Lexus gx is luxury oriented and it’s nice. It stacks up well against competitors like the Mercedes GLE and BMW X5.
We had a great time. Sevice was great by all the staff. Stop by just to see the lot. And we ended up with a great car at a good price. Thank you very much.
For the money, there's no other choice
by JEFF from ROCKLAND COUNTY, NY
June 7, 2018
Comfortable, big, safe and reliable.
Best vehicle I've ever owned....
Additionally, the customer service is second to none when I go to the service department for the routine maintenance items needed to keep the vehicle running like new.
The customer service was great! I was happy with how they checked up on me to let me know how it was going and offered me water/snacks.
by Pained from Durham N.C.
February 20, 2018
Was designed by someone who doesn’t spend much time in a car. Lacks the conveniences of a “luxury “ high priced automobile. Leather on the luxury model is only thug better than the Tahoe; it is sumptuous!
The way car experience should be.
Outstanding customer service provided by Sales Consultant named Hassan.
Will definitely recommend Hassan at this dealership for friends, families and associates. Kudos!
bad ride I have a 2004 gx470 with a better ride
by macy from chicago il
November 29, 2017
Pretty interior BAD RIDE PICKUP NOT SO GOOD I made a mistake and will trade in 2019 MY S550 Mercedes is superior in all aspects
Two weeks ago I¿ went to buy a car and I¿ met a nice gentleman and saw 2 cars I¿ was interested and went road test both of them. Choose one I¿ like and made a deal that day with my trade in which I¿ thought I¿ I¿ got fair deal and bought my self a dream car A Maserati. They prepared it for me without any hassle and did the paperwork and pick it up. They treated me with respect and felt very comfortable. Drive it now very happy with it so far.
Good luxury car for family.
by Mar123 from Massachusetts
October 31, 2017
I love this car because big enough for the family's with kids. Driving this car makes you feels good and comfortable. I like everything about my car.Thank you.
The dealer, Ajay knows just what I want, what I can afford, and makes it so fast, that you just love the whole experience of buying a car from him. I used to get sweaty palms when it came to buying a car. Now it's like Christmas! Daji allowed me to watch the Redskins play while he finalized the paper work, which was accurate, precise and done within minutes. Laleh, went searching for something for me to eat while awaiting for the policy documents. A great team.
Syed was awesome. Very professional and efficient. Got a preowned Tesla which are hard to find. Super clean. Runs great. There was only one key but they brought the second key in the next day. Highly recommended!
I feel I was treated fair. They listened to what I had to say and I feel I was dealt with honestly. I did not buy the vehicle I have now from Wilkin’s but I will consider buying my next vehicle from them.I would recommend this dealership to a friend.
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