2018 IS300 Chris Ortega is Phenomenal. Words cannot express his knowledge of LEXUS in every aspect. I cannot have asked for a better experience. I highly recommend LEXUS but most of all the patience, intelligence, and kindness CHRIS exhumes. I Definitely will be referring LEXUS and Chris Ortega! Thank you for making my Dreams come true! Monica Duran
Wonderful reliable vehicle
by PatS from Federal Way, WA
December 22, 2018
This car is a very reliable vehicle with great capability in snow and challenging conditions. These cars are still made in Japan, which is a BONUS, as you get that True Japanese Quality not seen in many other vehicles. I would recommend this vehicle to anyone who wants a great vehicle.
This place is top drawer. My salesman was Nathan Gardner. His service was outstanding.......no pressure....very informative...spent plenty of time with me. I highly recommend him.
Loving it so far
by Millerlight from Utah
August 10, 2018
It’s a really slick vehicle with all the options I could possibly want. Super smooth quiet ride. My only concern is how long the components are going to last. It’s a very user friendly car but I’m nervous about what it’s going to take to fix when one of these things wears out. I’m hoping to drive this car for a very long time.
Richard Rollnick, Shumacher, Excellent Experience!
by Ken from Scottsdale, AZ
October 24, 2018
My wife and I had an Excellent experience working with Richard Rollnick , Sales and Leasing Consultant for Schumacher Mercedes Benz in Scottsdale, AZ in the process of purchasing a new vehicle. I can not say enough about the professional manner by which Richard conducted himself throughout the process. He was very knowledgeable about his products, a gentleman at all times and most important was a good listener. He listened to our needs and interests and then directed us in the best buying direction for us.
I would highly recommend Richard Rollnick as the best person in AZ to work with to purchase a new or used Mercedes Benz.
17 Years of German cars, and now I love my GX!
by LuvDaf from Willoughby, Ohio
August 2, 2018
I actually have the 2018 Lexus GX 460 Luxury with Sport Package and Captains Chairs.
Pros: It handles very well for it's size and the transmission is so smooth. I LOVE the vantage point of driving this vehicle, and it's so very comfortable to drive. Very quiet interior and plenty of space for anything you need. I really love getting in my car each day! I personally like the flexibility of having a 3rd row if I have people to move, or folded down 3rd row if I have cargo. The ventilated seats are delightful and the base stereo system was a big surprise for me. It's awesome!!! Rear camera is excellent as are cross traffic sensors.
Cons: The interior does look slightly dated, but I do think the black leather helps the feel a bit. The rear wiper is silly small in range. I HATE that you can't keyless unlock the back doors without doing a front door first. Although my heaviest used Enform features work, the bonus features are 99% unreliable and buggy. Seems so silly. I do have the lovely gunmetal wheels offered with the Sport Package, but the overall wheel options are sad. Such an attractive truck but a serious lack of aesthetically pleasing wheels to complement.
All the cons aside, I truly love this truck. All of the good most definitely outweigh any of the bad for me. I hope Lexus continues the truck in their lineup, I know it's been in question for the past couple years. I think just a few minor updates could keep it a serious contender for many years to come. I couldn't find anything in the German lineups that were a combination of my price range, aesthetics and size/function. 6 VW's and 1 Mercedes down, I'm now a happy Lexus owner : )
Quentin Johnson is a phenomenal sales rep- knowledgable about the vehicles, without the aggressive sales pitch I have come to expect car shopping. I would purchase a Mercedes from him any day, and Plaza is truly lucky to have him on their team.
Best car with most value
by Brain doc from CT
January 27, 2018
This is by far the best suv that I owned. It feel solid like a tank but at the same time it feels that you are glyding in the sky. Very quiet and comfortable. You can drive 12 hours straight and don't feel tired or achy! The system is intuitive. I got the premium package which has all the technology and luxury needed. Very reliable with lower cost to own compared to BMW, Audi or Benz. I get mpg of 17-18, could be better but then again the car is heavy so a smaller engine will likely make it feel underpowered. I am planning to keep the car for at least 6-10 years unless they change the design drastically in few years.
Buying experience favorably reflected Lexus quality perception. Purchased vehicle was well prepared as to Lexis Certified status and I appreciated the full tank of gas gesture. Sales rep Michael Shteyn was knowledgeable, helpful and courteous.
Family SUV Love!
by OhioMom from Columbus, OH
December 14, 2018
Absolutely love the Lexus GX Luxury. We have owned several SUVS including an MDX, Explorer, Lexus RX330... This one was love as first drive. We have known Lexus to be one of the most reliable brands we have owned, but with children I didn’t want an RX again. I looked at Range Rover, Mercedes and Infiniti because we knew we wanted a larger sized SUV. I also wanted the “captain” seats in the middle. This car is loaded with features... Enough technology to make a tech loving family happy. I love the fact that I can start my car from an app. I love being high up off of the ground to see around traffic. I love the soft leather. We have had so much fun and so many compliments on this beast. Not regretting it. For those who say the ride is bumpy... it is slightly, but not more than any other pricey SUV. It’s actually pretty smooth. It’s a tall vehicle. It’s got a truck-like vibe with all of the luxury and bells and whistles you expect from Lexus. That’s what we wanted. We have the Luxury Sport package— only because this car was available. I would have been happy even without the spaceship like buttons and rear heated seats. Overall this family of four is in love.
Loved everything about my car buying experience with Josh!
by True You Consulting from DealerRater.com
December 4, 2018
Josh Carpenter at Lexus of Wayzata was outstanding from the moment we met him through every follow-up discussion, email, text and in person meeting. If he didn???t have an answer for us, he sought out other resources to find it. The whole team at Lexus was exemplary in meeting and exceeding our car buying needs. Josh has been great following up with us to make sure everything is running smoothly with our new car. This is the way car buying is meant to be; it is an experience and we feel very good about the one are enjoying with Josh and Lexus Of Wayzata!
Handy, light ,an unwanted break intervention
by Brandon from Dallas
August 13, 2018
Car is good but scary self- braking intervention even as alone vehicle on the road.
No technical solution to the self- braking mechanism activating without any due factor. How to turn it off?
Our Sales consultant Brian J. Stanley was excellent.
He made the buying process quick and easy.
We left well informed about our new vehicle.
We would recommend him to our friends and family.
Pat and Bill
Great Family car and Every day car!
by Alisal1234 from Grayson
August 20, 2017
This Car does have it's flaw but its things you can live with, space is a major one but it's not bad.
Excellent setting and no hassle purchase and dealing with Edgar. Very surprised to experience such a smooth handling of vehicle purchase at an EXCELLENT dealership in this day and age. Mike in Finance was superb and so easy going gentlemen! Came away with excellent customer experience so much so that we would visit this dealership again for vehicle purchase even though it an hours way away!!
by Rbadtz from Houston, TX
October 23, 2018
Very reliable Lexus and great resale. Luxurious and rugged at the same time. You can go from the trail to dinner and not miss a beat.
I agree with some of the negative reviews. The engine revs loudly and it is not a very smooth ride. Very top heavy and does not maneuver well. Lexus Enform is a very poor app and the navigation system technology is terrible. Not roomy in the back seats, very limited leg room. Some of the materials used are cheap. While I think the 460 has a beautiful exterior design, I would not purchase a Lexus again. Very disappointed.
We bought a new Lexus car online. Our sales consultant, Mr. Matt Gandy, was able quickly find the right car for us and personally delivered it to our home (~150 miles from the dealership). He helped us to complete the paperwork, introduced us to the car features, and offered further help if needed. It was really a VIP treatment. We strongly recommend this dealership for your next Lexus car purchase.
Toyota’s luxury version of the 4Runner
by Mason from Stamford Connecticut
June 17, 2018
Although it might have terrible gas mileage it’s very reliable since it’s made by Toyota. It has a 40/20/40 split seats in the rear which I love. My kids love the heated rear seats. Upfront it east to tell it’s a luxury vehicle real leather stitching fills the cabin along with comfortable leather seats which are heated and ventilated. The cabin is also very quiet. One of the only things I don’t like about them is there is no four way lumber it’s just two way. Another spot I don’t like is it’s infotainment. It’s very dated and it lacks Apple car play and android auto. It’s touch screen only so it can be distracting. Another spot that I personally like but other people don’t is the trunk. It is manual and it opens sideways. The gas mileage is pretty poor at only 15 in the city and 18 on the highway. Although it has a 23 gallon capacity so you should be fine. I feel like since it has a big v8 it should be fast but it’s not really. It has good visibility in all directions. Another nice feature is hat it has heavily padded places where you knees would go. It has a third row but it’s cramps and should be kept for the kids or your mother in law. It also has great off-roading capabilities although I doubt you’ll take you $60,000 Lexus off-roading but it’s there if you need it. It is a body on frame suv which we’re seeing less and less of these days. So overall the Lexus gx is luxury oriented and it’s nice. It stacks up well against competitors like the Mercedes GLE and BMW X5.
I highly recommend this dealership. Internet folks on top of their game. The new management team worked the numbers for me as I requested and put me in the exact vehicle I was looking for! Overall great experience.
Does not last
by email@example.com from Fort Myers
August 19, 2018
Thought it was a Quality Lexus Vehicle. I was wrong. 80,000 miles in two years, locks do not work, rear passenger floor board completely soaked every day. Will never buy another Lexus. Will go with other makes for 15-20 K less. Overall very disappointed.
I traveled 12 hours to Santa Rosa from Carpinteria to purchase my 2017 Subaru Outback 3.6 Touring car from Freeman Lexus. My Subaru was a trade in and I couldn't be happier with the assistance I received from Greg Adair, internet sales manager. Greg made sure that my car purchase went smoothly and that my Subaru Outback was washed and ready to go upon my arrival at Freeman Lexus. When I discovered that my Subaru was missing it's cargo cover Greg sent me a brand new cargo cover. I highly recommend buying a car from Greg Adair and Freeman Lexus.
Best all-around Car
by Christo15 from Wilton, CT
December 15, 2018
The GX 460 is a great family car that provides a third row and great leg room. The gas mileage is dismal at a 15 mpg average, but the growl the car makes when you start it almost makes it worth it.
5 stars for the service department. Shawn Butler helped me, and was amazing from start to finish! Couldn’t be more grateful! I will be headed here for all my car needs in the future.
2016 Lexus GX 460 Awesome SUV
by ChaiC534803252 from Glen Ellyn IL
October 4, 2017
This SUV is the best SUV I have owned so far. I previously owned a 2013 X5 5.0 and this one is way more comfortable on long trips. Never had any issues and currently have 30,000 miles on it since I got it brand new. I put winter tires for the snow and it drives even better when the weather gets bad here in Chicago suburbs. I highly recommend this SUV. Lexus has done everything right with this model and it looks awesome too. Pearl White with the light tan interior. Sound system is great too. Mileage sucks but that is to be expected for a SUV. Dump your mini-van and get this ride. I really like the larger tires too. No rim damage like the other luxury SUV's with the low profile tires. We test drove the Land Rover Sport, the new X5, and the new Mercedes. and the Audi. This one was the best for the money.
I needed help during the purchasing process and Keith helped me get all the documentation I needed . I appreciated the communication and updates about the vehicle I had ordered. It came in sooner than expected. Very professional.
Lexus GX 460
by Maisha from Gloucester Township, NJ
December 28, 2018
Love this SUV! Rides smooth and comfy. It's a total different experience for me and I love it. I have to get used to the size still but that slowly but surely happening. It was purchased used but looked as if it was a 2019 as opposed to 2016 with only $23K miles on it. No regrets on this Lexus and so far, others love it too!
The car wash was great with the service. The employees was very friendly. I felt very comfortable purchasing items from your service center
Lexus quality in truck form
by Gxic from Ontario, Canada
November 28, 2018
3rd Lexus I’ve owned and definitely a truck. I drive through terrible weather at times and this will cut through anything. Great for Canada. Comfort and reliability that you would expect from Lexus. Worth every penny if you’re looking for luxury in a truck, add the high resale value on this model and it’s a no brainer For high mileage drivers. The interior could use updating but it’s part of the appeal to me. Infotainment definitely needs updating but again, it’s hardly a concession considering everything else
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