I have been coming to the dealership ever since I bought the car back in 2006. The customer service that they provide is outstanding. While I recognize that between the 45,000 mile checkup and the wheel alignment will take longer than the normal 2 hour wait, I didn't anticipate my wait to be close to 4 hours. I know Jorge did his best but he was not as effective as some of the other Service Managers who was on top of the shop and a number of them did frequent visit to the shop to make sure their customers were taken care of. I was not updated on the status of my vehicle even though he saw me pacing the hallway. It was the lady at the desk who offered a place for me to charge my phone and asked if I need anything. I had to ask Jorge a number of times what was happening. While he was very pleasant to speak with, I felt he lacked the sense of urgency, especially, when I first told him that I didn't want a loaner car given the amount of wait (4 hours or so) and I ended up waiting just as long.
Comfortable and Stylish
by joeyig from San Jose, CA
February 6, 2019
This is my first Lexus, so I know Im comparing apples to oranges here. My last two vehicles were a 2012 Nissan Leaf which I liked the tech and everything I just could not go anywhere. My previous car was a 2010 VW Jetta. I liked the Jetta but the fuel economy was not great since it was a 5 cylinder model, also was getting high up in mileage I had 116,000 miles on the Jetta and I was not going to wait until a massive repair was required to get a new vehicle. The Lexus is amazing. The ride is very smooth, power is decent, I had driven a prius a few years ago and it felt very underpowered, but this is actually pretty peppy. Ive been getting 32mpg average with a pretty aggressive foot, which is about double the Jetta so I am pretty happy with that. This car is so rare that some people are perplexed as to what it is. Some people actually think it is a brand new Lexus, even though it is 9 years old. Loving it so far though.
This car makes everything that I need a plenty room navigation system sunroof everything that I like very comfortable and all my family love this car!
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