Took my 07 Lexus gs430 in for service. Work with Phil the service department manager. Was very helpful and getting my car fixed on some recall work. He didn't even charge me for the diagnostic fee.. since I brought my car in late and it was going to be there overnight I asked if he had a loner and he said no they were out but he made a phone call to his manager and offered to give me a rental free of charge from Enterprise without hesitation. When I got there and dropped the car off they had a brand new RX 350 2017 model and offered it as a loaner.. I didn't even have to pay for the gas upon return as I was going to fill it up as a courtesy. This dealership bends over backwards for pre-existing Lexus owners and continues to strive with service excellence and customer service. Kudos to the service department and to the service call center that takes the initial call.
Purchased a 2011 Lexus LX a few months back and I...
by lisjohn from DealerRater.com
November 29, 2018
Purchased a 2011 Lexus LX a few months back and I couldn't be happier with my SUV or the buying experience. After owning the LX for a few weeks, I took it back to the service department to get a clear bra and have the windows tinted. The service department did a really good job and even washed it for me! All of the staff -- from the sales and finance associates to the service personnel -- are absolute professionals. I recommend this dealership to all of my friends and plan to do business with them again in the future.
Great dealer. Great service. Great price! I didn't...
by jjhowell from DealerRater.com
November 29, 2018
Great dealer. Great service. Great price! I didn't have a lot of money to spend, but they had the exact used car I wanted. They offered a fair price and got me the best loan terms possible. Nearly all the negotiation was done over e-mail. When we agreed on everything, I went down to the dealership, signed the papers and drove away within 30 minutes.
I live in K.C. area, found infiniti at Las Vegas Carmax! Carlo's went above and beyond to try and help me!! Still have not found car yet, but if I find one at Carmax Las Vegas, I will certainly ask for Carlo's!!!
I had an awesome experience with Lexus of Las Vegas. I purchased my second Lexus. The salesman Donald Turner provided me with impeccable customer service.
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