The process was very thorough. Everyone was friendly and helpful. My sales associate Hassan was wonderful! Made sure my visit was perfect from the moment I walked in the doors to the moment I drove off.
Pretty awesome car.
by Mandyrockette from Norwood, pa
December 27, 2018
Well nothing is perfect, this car definitely met all of my needs. It drives smoothly, it’s just a little low to the ground so I’m constantly worried to scrape the bottom. I would definitely buy this car again.
We started our process looking for our next car by looking around all over the internet for the perfect Mercedes. As fate had it, our perfect match for an E400 was located at Mercedes-Benz of Hoffman Estates. At the time, my wife and I only were in the beginning stages for figuring out what our next car was going to be. It was a Saturday we planned to test drive cars and then review what we liked/didn't like and buy at a later date, Once we met with our assigned sales member, Greg Bolte, we knew we were in good hands. Greg gave us the overview and tour of the E400 we were considering and answered all of our questions with the utmost care and professionalism. After the test drive, Greg was genuinely interested in our thoughts and what we were looking for. Even though we were in a spot to buy as inventory moves quickly, Greg and Tom were never pushy or aggressive with their sales technique. A technique that both my wife and I appreciated. We took time to think over the prospect of buying the E400. It just made sense and these were the people we wanted to give our business to. The buying process and financing team that we worked with, including Jose Gomez, were a breeze to work with for this purchase. The team kindly stayed late past closing to ensure we could drive away that evening in our new car. HIGHLY RECOMMENDED!
MY Dream Car
by *****5STAR***** from SeaTac.WA
October 27, 2018
This is a car I have been wanting since I was young and finally I own one . From exterior color to the inside . Comfortable and Awesome.
Awesome Is the experience that I have had throughout all of my carbon experiences at car max We've bought 2 cars from them and sold them one car miss Sherman is an awesome sales rep very thorough very honest very respectful
Love the exterior design!
by Cynthia from CT
July 31, 2018
Surprisingly fuel efficient. Even though it looks like a small car it's comfortable even for a family of 5. My only complaint on this car is that it isn't as fast as it looks.
My 400h has 112,000 and runs like brand new after my maintenance service. Your service department is excellent with what they do and I will not trust anyone to fix my car but YOU. I am very grateful for maintaining my car and keeping me safe always. God blessings to you and may you continue the great work and dedication... Sincerely, Evelyn Meyer
by Andrea Duenser from Arlington Heights, Illinois
November 27, 2018
We appreciate the loaner and the coupon! Would appreciate more consistency though. First person we spoke with when making the appointment said no loaner was available and no coupon provided on maintenance. First time Ive ever been told this. Ive had coupons and loaners in the past for oil changes!! This job would take 6 hours and I asked he check into this. He said he would check with a manager and call me back. He never called us back!!! I Called back later that same day and spoke with a different person- he said it was noted that the first guy called us back (I was home all day- my phone never rang) and we never had a message from him. I wish I had his name as he was not friendly at all, never followed up with us, and said a loaner not coupon was available for our maintenance that would take 6 hours. The Second guy was super polite, arranged for a loaner and the coupon. I bought my car here, have it serviced here because of the treatment Ive received. Im glad that your one employee was much more helpful- its employees like him that keep me returning and will incent me to purchase a new car here again.
The service department with Craig & tech Jim spent a lot of time answering questions, comments, and concerns in regards to our new challenger. They were both awesome!! Thanks for having such great people!! Sincerely, Dan Blaha
Most reliable luxury car I've owned!
by Mageeb from Atlanta, GA
July 9, 2018
I had a BMW X3 previously and it was ALWAYS in the shop because something was wrong with it or it needed another service. My Lexus IS250 is wonderful because I get the luxury feel with an extremely reliable name behind the car. It isn't as fast as a BMW but it drives heavy and super smooth. Love it!
This vehicle has a lot to offer in the spectrum of stylish exterior and a cockpit essence of the interior. Similar competitors in this segment have a more kick, and maybe better gas mileage. In 2018/2019, achieving 24 mpg on average with premium gasoline for not much speed feels terrible. I am currently downsizing this vehicle for something more practical.
I can only say that these guys are the best, by the way, so is the service! It is so easy to schedule all services rendered, the facilities are clean and every is ALWAYS professional and pleasant.
Love this car!
by SJ from Glenmoore, PA
October 6, 2018
Great business car for a busy realtor. Checks all the boxes for styling, handling, luxury interior, gas mileage, reliability and safety. Buying a former lease vehicle makes a lot of sense for someone who drives a lot of miles. It looks and drives new but I get to enjoy the used car pricing.
I love my new used car!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Very Comfortable Refined Daily that can Handle
by Rickster from San Diego, CA
July 30, 2018
I have only owned BMWs, and owning an M3 as my weekend car, this IS250 F-Sport makes the PERFECT reliable daily driver for me! The car looks fantastic and comfort and interior style is superior to my $80k M3! I got the Nebula gray on Rioja red interior and the combo is beautiful with the F-Sport. I think the power is just right for a daily driver, and it’s smooth as butter. I also love the induction sounds it makes under throttle so there really is no need for an IS350. It also turns on a dime and other than a bit of understeer, it handles great! The comfort and reliability of Lexus is new to me, and the only complaint I have is the fuel economy. I guess I might just have a heavy foot, especially with that intake sound!
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
The car is a great blend of sport and comfort
by Mike C from Santa clarita
July 24, 2018
The car is very roomy, sporty and is very comfortable on long drives. The v6 has plenty of power and with the ability to switch the car between eco and sport mode, makes it feel like two cars in one.
This was the best car buying experience that I’ve ever had. All transactions were via the phone/internet without any hassle. The salesman Naz was extremely helpful and the finance rep Travis was fantastic. I was nervous about purchasing a vehicle sight unseen and over the internet, but the team at Platinum made it so easy. They arranged car financing, vehicle transport to Connecticut and an INCREDIBLE warranty to go along with a super price on my vehicle. I would definitely recommend Platunum to anyone who was interested in one of their vehicles. I would look to them first when buying in the future!!
Best value for the money
by Tasty Cakes from Hobbs, NM
August 20, 2018
This is first used car I have bought. Everything about this car so far has exceeded my expectations. I would recommend this model to of vehicle to anyone looking to buy a used vehicle.
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