We walked in just wanting to go over the process so that we knew if we could work towards getting a new car. We had a car that we were upside down in and Crespino listened to what we wanted, what we hated and what we liked and found us a brand new car that would absorb the negative equity and be the perfect fit. We got a car that day. Lexus is helpful and a breath of fresh air from other dealerships that are pushy and just want your money.
I made an online inquiry about a 2019 RX 450h in specific exterior and interior color that I was contemplating on buying. Anthony Wilson responded quickly. He gave me a quote and sent me the link to the vehicle so I can find out if the options it came with met what I???m looking for. I told him to proceed. I went to their dealership, signed the papers and took delivery of the vehicle.
was lucky enough to work with Sam Ko on my most re
by Quad W. from Redondo Beach, CA
November 12, 2018
I've dealt with a lot of dealerships and South Bay Lexus is one of the best! I am on my third vehicle from this dealership and every experience has only gotten better. I was lucky enough to work with Sam Ko on my most recent purchase. Not only was he upfront, and honest, but he did everything in his power to make sure I was comfortable throughout the entire process. Buying or leasing a car is a big life change/decision and having someone with you that you can trust every step of the way is truly invaluable. Sam you are the man and I wouldn't be in my GX without you. Thanks for everything!
I am very surprised by the previous negative comment and I can only wonder why people would leave them anonymously, could it be a competitor or ex-employee? I am only guessing because we purchased our car from this dealer several years ago and continue to have our maintenance and repairs performed at Lexus of Riverside. From the moment we stepped into the dealership to current day, we continue to have positive visits. Robert, our service advisor continues to make sure we are completely happy with everything they do for us and their prices are comparable to other dealerships.
Recently my husband and I bought our third Lexus from Superstition Springs Lexus. As with the last two experiences buying from this dealer, we have not been disappointed. Eddie and Mark were the two salesmen who helped us- which is another example of the professionalism shown by everyone at this dealership.
We had been in the day before and had to leave suddenly. Returning the next day, I mistakenly gave the wrong name when I asked if the gentleman from the previous day could finalize the sale. Thinking he was not on site, another gentleman completed the paperwork.
The general manager, knowing we had another place to be, did all that he could to expedite the sale. We were able to have a great car, at an amazing price, with a sale completed in less than 90 minutes.
We have NEVER had a problem with a Lexus and find the service department to be impeccable as well.
Some of the friendliest staff I have ever worked with. Brian was great and made everything really nice and easy for me. I was not able to purchase a car at that time but when I am ready I will definitely go back.
I???ve been working with Derrick Nicholson on a 2018 IS300. We were finally able to come to an agreement on price with my strict budget and I couldn???t be happier. I???m new to the Lexus brand and he did a fantastic job throughout and went the extra mile making sure everything was perfect; from the window tint, to the delivery. Derrick is an amazing salesman and just a great guy. I???ll be sending him anyone I can find who is interested in a new car. Thanks Derrick!
Buying experience favorably reflected Lexus quality perception. Purchased vehicle was well prepared as to Lexis Certified status and I appreciated the full tank of gas gesture. Sales rep Michael Shteyn was knowledgeable, helpful and courteous.
It???s beginning to look a lot like Christmas around here!
by MBMyers from DealerRater.com
December 4, 2018
I didn???t expect to get to trade in a car I just bought a year ago but it happened at Toyota of Cleveland. My sales rep, Matt, went above and beyond to make this happen for me. I appreciate him and his hard work. He negotiated with me until he found a price/payment I could handle. I feel blessed. Thank you Toyota of Cleveland and especially Matt. You did a great job!!! Monica B Myers Brand New 2019 Toyota Camry Owner/Lover.
Thanks to Bryan Fippinger, a service consultant, for an excellent service. He went above and beyond to solve basic issue for oil filter issue. Because of employees like him, we come back to Lexus dealership.
I live 80+ miles from this dealership. This is my 3rd LEXUS purchased from this dealership even though I live within 4 miles another LEXUS dealer. All of the information I needed about my new car was furnished to me either by phone or the Internet. The final purchase agreements were made prior to my driving to Newport News. All I had to do was go down to the dealer, sign the necessary paperwork and drive away with my new car. Everything I wanted was ready and waiting for me when I arrived. It doesn't get any easier than that. Mohamad Mayassi, along with other supporting staff members met and kept all promises and commitments made over the phone. They even thought of a number of miscellaneous things that I would want or need that I had forgotten to mention.
by Charlie and Pat, Barnegat NJ from DealerRater.com
November 29, 2018
We have been dealing with Bernard Tremblay, and this dealership for about 10 years. We would not consider going elsewhere. Bernard is knowledgeable and considerate and the dealership has a great service department, which has always been customer friendly
Friendly staff, no pressure from anyone involved. Just a great experience! I would highly recommend this dealership! Carlos explained in detail everything about the vehicle and followed up with an email.
Very quick And efficient
Love having my csr serviced at Braman
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