Buying experience favorably reflected Lexus quality perception. Purchased vehicle was well prepared as to Lexis Certified status and I appreciated the full tank of gas gesture. Sales rep Michael Shteyn was knowledgeable, helpful and courteous.
Great looking car from a trusted brand.
by ASV from Milwaukee, WI
December 13, 2018
Test drove it would love to buy one. Drive was great, has all the latest safety and comfort features. Only lacks apple car play. Rest is perfect!
I found our new RX350L using cars.com. Nikki contacted me and we worked out a deal. I drove 5.5 hours to the dealership. Upon arrival Nikki had everything ready to go. I was pleasantly surprised that the deal was exactly as we discussed and there were no miscellaneous up charges. If there would have been I would have left instantly. I didn’t pass an employee at the dealership without receiving a sincere greeting. There was also a very nice waiting area with refreshments. My purchase experience was simple and quick. Nikki even arranged for my rental car to be picked up. Even this dealership is 5.5 hrs away I will definitely give them an opportunity to make the deal on my next Lexus.
I walked in after looking through several trucks over the past few months. I was greeted at the door by a nice salesman. Cody who let me take the time to look over the vehicle I had in mind. Most places I have visited over the past few months you could feel the rush or pressure like they didn't want you to take the time to pick your vehicle they just wanted to get you to sign anything. Not the case with Cody and Carolina Auto great place to look great people and even took the time to help me work out some things to make me more happy with my purchase. Cody and Jeff worked very hard to get me what I wanted.
I was thrilled when we found two possible vehicles at Ken Garff Ford because how much some of our family members loved other Ken garff locations, but sadly this one was not a good experience. Aside of the lack of assistance in finding a vehicle where we had to physically reach out to a worker passing by and ask for some help to finding the vehicles on the lot to those that were presented to us, they were filthy and we were told we would get an "IOU" on a deep clean and any fixtures that needed to be done after purchasing the vehicle. Bummed we had the experience we did.
Thanks to Bryan Fippinger, a service consultant, for an excellent service. He went above and beyond to solve basic issue for oil filter issue. Because of employees like him, we come back to Lexus dealership.
Bill Hartman went to great lengths over 5 months to find the car we wanted. Would recommend him and this dealership to anyone in south central PA.
Favorite car purchase!
by Sam from Las Vegas, NV
August 2, 2018
Super stylish and sporty but with all the luxury you expect from a Lexus! It handles great and who knew I’d love red interior’! The parking assist sensors can be annoying so I turned them off, backup cam is just fine!
Friendly staff, no pressure from anyone involved. Just a great experience! I would highly recommend this dealership! Carlos explained in detail everything about the vehicle and followed up with an email.
Should of owned this car years ago
by MarioM from Newyork
June 21, 2018
Where to begin? Well for one this car is a good looking vehicle, it has a number of features that I'm still discovering along the way. It drives smooth, safety features are on point, it will catch you by surprise (depending on your reaction it might startle you). I traded in my Infiniti and although I did feel hesitant at first I do not regret my decision today. I'm saving more money driving (in my opinion) a better looking car with more features that I was promised and never had in my last vehicle. Overall a good vehicle. On a side note If you're in the market for a speed demon this is not the model to get. This car has speed but it's not built primarily for that.
Scott provides great service and very informative. Used to go to Lexus of Kendall but Stop going do to overcharging me when they were not supposed to. Made a switch to Lexus of Pembroke and great service so far.
Wonderful operation from top to bottom. I visited 7 dealers in 3 days. The staff made the decision easy, very easy. Melissa my sales associate is a total professional who takes pride in her work and the company she represents. A pure pleasure, now I see why Lexus has the highest repeat ownership and this dealer is a perfect example of that excellence.
My experience there at west coast auto was good but the fact that I have to get a new bulb for my tail light and battery for my remote they should of have to replace that not me other then that very good.
If you are looking for a new Lexus and looking for the lowest price possible don't bother looking anywhere else. Go straight to Longo Lexus and look for George Kantanto! George is very personal and treats his customers like family. I bought an IS300 from him 2 weeks ago. I was so happy with George, two weeks later I bought another Lexus from him. This time an RX350 for the wife. Trust me, I did all the research, contacted a ton of Lexus dealers, nobody can beat George! You won't be disappointed.
Beautiful vehicle with everything I could want!
by Gaga from Wellington, FL
November 24, 2018
Beautiful vehicle with upscale detailing. Powerful enough for confident driving. Great legroom in front and enough room for grandkids in back. Love the safeuty features.
I have purchased twp cars from Longo Lexus and decided to trade one in for a newer version. The team at Longo is so informative and helpful! They answered all my questions in great detail and even answered the questions I didn't know to ask. They made the process very easy for me with minimal stress. They really work witj you to get the best offer/detail possible and make sure all your wishes are met. I highly recommend Longo Lexus for anyone looking to buy or trade your car. The inventory is huge and the service is excellent!
Best looking car I've owned...
by humbuddy from Boynton Beach, FL.
September 19, 2018
Beautiful inside and out. Wish it had memory seat. Still have mp3 player/ipod issues. When playing ipod, it shuts off entire system after 1 minute! To play an mp3 player, you must pull out usb cable and then put it back in! If I shut the vehicle off leaving on mp3 player via usb, the audio system is off when I start up the car again! If I shut off car, with radio on, it is on when I turn the car back on. WEIRD. The dealer has already replaced the audio system. Next is to replace the 2 usb ports. Other than this, I love the car so far...
was lucky enough to work with Sam Ko on my most re
by Quad W. from Redondo Beach, CA
November 12, 2018
I've dealt with a lot of dealerships and South Bay Lexus is one of the best! I am on my third vehicle from this dealership and every experience has only gotten better. I was lucky enough to work with Sam Ko on my most recent purchase. Not only was he upfront, and honest, but he did everything in his power to make sure I was comfortable throughout the entire process. Buying or leasing a car is a big life change/decision and having someone with you that you can trust every step of the way is truly invaluable. Sam you are the man and I wouldn't be in my GX without you. Thanks for everything!
I got a newer one of what I had before
by Carrie from Metro West, Massachusetts
June 5, 2018
I had a 2002 IS 300 and loved it. I was very sad when it started to go, but I knew that I wanted to try the newest version. I test drove a few of the 2015s and a 2016, but for the price difference I decided to just treat myself. I am very glad that I did. I have gotten A LOT of comments about the exterior of the car (I got the black on black).
The customer service that Mike Huttleston provides is top notch. He is friendly and makes you feel comfortable and not rushed. We mentioned that we had a stain on the interior roof of the car and he had his detail people remove it when we took the car in for the 25,000 mile checkup.
Sporty yet comfortable car
by alyb from Las Vegas, NV
October 17, 2018
I love this car. Super comfortable, roomy but not too big. Sporty and sleek look inside and out. Sport mode makes it fun to drive. I’ve gotten a ton of compliments from people already.
We walked in just wanting to go over the process so that we knew if we could work towards getting a new car. We had a car that we were upside down in and Crespino listened to what we wanted, what we hated and what we liked and found us a brand new car that would absorb the negative equity and be the perfect fit. We got a car that day. Lexus is helpful and a breath of fresh air from other dealerships that are pushy and just want your money.
Best Car i own Up to now.
by TRD-77 from Englewood NJ
August 24, 2018
Its a very reliable car...nice and smooth ride and very comfortable....i like the interior and the extrior look of it...i recomend it to anyone...thank you.
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