I took my Leaf in for a recall, which was actually an update of the Carwings service, and the service department said they would do an inspection of my vehicle also. I totally expected that some things would be found to "repair" as my experience had been at other dealerships in the past. Blake reviewed the inspection report after everything was completed and showed me that every item on the list checked out as "excellent". I was shocked! Thank you Bellevue Nissan
Clay was an amazing help to us in a lot of ways. Everyone was so friendly & nice. The customer service was awesome! This was an outstanding experience. Thank you so very much and we will be back again soon for sure :)
Very nice setting, no pressure and honest communication. Was able to offer a nice deal on a 2018 and when I shopped it around to other Lexus dealerships no one was able to get within 3-4k of it. Great experience
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
My experience with Auto Quest was smooth from start to finish. I worked with Kevin to get into a beautiful BMW and took it home within 2 hours. They had the vehicle ready out front for me to test drive, let me drive solo, and didn’t tell me when to be back. In the finance department, Scott helped me out with a fair loan offer. Overall, the selection at Auto Quest is top shelf. The cars sell themselves. I didn’t feel pushed into anything. All my questions were answered honestly. I recommend doing business with them!
Excellent service, great customer service, no long wait. Josh was very helpful, didn't have to wait very long for the service to be done and finished quickly
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