As he always has, service advisor Chuck Griffith again went above and beyond for me providing exceptional customer service rarely found anymore these days. He understands that a premium ownership experience drives customer loyalty. I called him to make an appointment for a passenger power seat malfunction on my 2015 X3. He called to my attention that my warranty was going to expire in just 3 days. I thanked him, but told him there was no rush to get an appointment because had purchased an extended warranty from Germain BMW earlier in the year. He quickly reviewed the documentation for on file for my vehicle and reminded me that the extended warranty has a $250 deductible. With a genuine customer focused sense of urgency, he was able to schedule the service appointment for the we following day and provide me with his personal loaner vehicle which we needed because were rushing around with Dr. appointments, etc. prior to flying back to Milwaukee for the holidays, and have only one vehicle her in Florida. I am extremely grateful to Chuck for everything he did to save me $250 with such a small window of opportunity and making it so convenient for me. Like he has in the past, he made me feel like I am his only customer. And as a valued Germain BMW owner, he returns that loyalty with unparalleled service, support and convenience. Accordingly, my rating is a ???slam dunk??? 5 stars, and even higher if your rating scale allowed.
We bought a new Lexus car online. Our sales consultant, Mr. Matt Gandy, was able quickly find the right car for us and personally delivered it to our home (~150 miles from the dealership). He helped us to complete the paperwork, introduced us to the car features, and offered further help if needed. It was really a VIP treatment. We strongly recommend this dealership for your next Lexus car purchase.
Anytime I take my Lexus NX200t in for servicing everyone is fantastic to work with and I must say you have the nicest waiting area of any place! Tony is exceptional and keeps me informed on what???s going on and I recommend Lexus of Orland Park to all my friends and family!!
Buying experience favorably reflected Lexus quality perception. Purchased vehicle was well prepared as to Lexis Certified status and I appreciated the full tank of gas gesture. Sales rep Michael Shteyn was knowledgeable, helpful and courteous.
Recently my husband and I bought our third Lexus from Superstition Springs Lexus. As with the last two experiences buying from this dealer, we have not been disappointed. Eddie and Mark were the two salesmen who helped us- which is another example of the professionalism shown by everyone at this dealership.
We had been in the day before and had to leave suddenly. Returning the next day, I mistakenly gave the wrong name when I asked if the gentleman from the previous day could finalize the sale. Thinking he was not on site, another gentleman completed the paperwork.
The general manager, knowing we had another place to be, did all that he could to expedite the sale. We were able to have a great car, at an amazing price, with a sale completed in less than 90 minutes.
We have NEVER had a problem with a Lexus and find the service department to be impeccable as well.
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