I've never experienced service like this from a car dealership. I'm still in shock and I bought the car 3 days ago! Alex, was truly committed to making sure I walked out with a great car that wouldn't break the bank. I never financed a car before in my life, so I didn't have good credit to finance. Alex, called around and worked out a deal, 4 hours later I financed my first car and drove home a fully loaded 2016 Ford Explorer. Walking into a dealership being a female is very intimidating, but I didn't feel that way at Platinum Autohaus. I would HIGHLY recommend them to anyone and everyone. Thank you Alex!!
The most bang for your buck
by Joedr5 from Remsenberg
November 26, 2018
A perfect mix of Comfort, styling and performance. The twin turbo V-6 is smooth and powerful, a perfect match with the 10 speed transmission.
The interior is beautifully appointed with a very organic layout of the controls. The Styling is heads above the competition, as well as it's value.
Our experience at this dealership was excellent . Every one was inviting & made sure we felt welcomed & comfortable Jason Thomas was incredibly knowledgeable, professional, attentive ,polite & helpful.
We recently purchased a used Cadillac from John Elway Cadillac in Lone Tree. Our salesman Greg Stockton was outstanding. It was definitely the best experience we have ever had in purchasing a vehicle new or used. I would highly recommend Greg to anyone looking to purchase a new or used car.
Most reliable car I’ve owned
by Kyates66 from Chicago Illinois
August 13, 2018
The car met all my needs, it has plenty legroom it also has 3 usb cords. Has all the features I need and love the cruise control and it’s functions.
From the guys and gals that open the front door to the very TOP, EVERYONE IS AMAZING!
Thank you Anthony & Colt Carlisle, I’m excited to be a Lexus customer again!
I appreciate your flexibility, patience, professionalism and positive attitude!!!
Bravo! Thank you!!!
Service was done fast and friendly. Thank you I had to replace my bmw emblem last month and it came off in the wash bay. I had to go find it myself. I priced replacement of them emblem in parts department and it was over 5 times marked up from eBay. I was told it was a different part but upon inspection of both, it was the same. I left with leaving the impression that the person I spoke with was correct about it being a different kind of part. Some times simple things make no difference and the feeling of being superior matter more to some than others. Just a note. Antwon was not responsible for any of this. He was super and made me feel like I should have stayed speaking with him instead of pointing out the emblem as missing to the most available person in service once I noticed the problem.
I love my new Infinity QX60. Tom, our sales agent, was helpful and knowledgeable. Everyone that I encountered had a smile on their face and went out of their way to make sure I was happy and well taken care of.
Very uncomfortable car compared to the 2010 LS460L
by Juliepalmisano from Covington
September 20, 2018
Noisy, rough drive, seats aren’t comfortable, no where near the amount of room as the 2010 LS460L (about 18 inches less) & infotainment is frustrating. I’m so glad I gave my 2010 to my daughter because I plan to get it back.
David Bush was our salesman. He was amazing salesman. He answered all our questions and made sure we were familiar with everything on my car.
Controls are way too complex
by Edward from Waco, Texas
August 17, 2018
Figuring out how to use the many, many features of the car is very, very difficult. The manuals are not easy to understand. It took me days to figure out how to set the cruse control. There are too many features and the manuals are not much help. I am having second thought about buying this car. The features of my three previous LS 460 Lexus cars were easier to understand and use.
Had a great experience with Tony Thacker. He responded to my inquiries very quickly and was very open and up front. The vehicle is great, and he made it all very easy. I appreciate the transparency and courtesy we were shown. I would make the two and a half hour trip again for another vehicle.bjd
by Glory from Herndon,VA
July 21, 2018
All what a demanding driver look for and much more, it is distinguished in every detail, the quality of the ride on all the speeds are great, the interiors design and the materials are superb.
I came to a service for my 2015 ML 350 and went out driving a 2017 GLS 450. How? or Why? Was not looking for a change, but great opportunities and great people are better together. Raj came only to say hello and kindly suggested ???the flag ship???..... nothing else to say. Great experience and a new friend. Thanks Raj!
not happy with transmission kicks
by Dallas from Dallas,Tx
October 14, 2018
jerks in transmission on low gears, terrible, had one returned it and the newer one is doing the same thing, This maybe my last lexus
You have always handled our car issues with the upmost professionalism. This is our first Lexus, even better than the car is the service. Facility very well planned out, easy to navigate. Suggestion would be to offer training sessions due to the complex nature of the cars features. I think many don't understand so many of the features, and don't know how to use them.
Greg and Devyn are both wonderful. Greg has so much knowledge and experience that he made us feel right away that we were in the best of hands. We especially liked that he wasnt pushy and he spent a great deal of time making sure that we were truly satisfied. Devyn was top notch too. An expert at helping us old fogies with the fancy new technology, and just as patient, efficient and pleasant as can be. Both were exemplary, and we can assure you, you wont be disappointed.
I am a return client of this dealership and sales person, Derek Harp. I love working with Derek and this dealership. I hope to buy all my future cars from Derek and Jaguar / Land Rover Fort Myers. I am a very happy client!
Most Reliable and Comfortable
by Lexus Owner from Oconomowoc, WI
December 27, 2018
This car has terrific comfort, and the drive is smooth and quiet. It feels very safe, and the styling inside and out is sleek and modern. I love it!
I worked with Andreas Tsirikos and Layla Pouya during my recent visit to Lexus of Silver Spring. As a returning customer my expectations were once again exceeded by the Lexus professionals at this dealership. This is a first class operation and one that I would highly recommend to anyone in the market for a Lexus.
I didn't think Lexus couldn't get any better!
by Margie from Chino Hills, CA
August 22, 2018
This is my fifth Lexus and each and every time I can't believe Lexus could improve over the last model! Really, what can they improve upon? It rides even smoother than before, air and heat in the back seats, more room in the back seat for passengers. The new mouse works great for searches and the voice control is great as well. I can't say enough for the standard of Lexus, not only is it a beautiful car inside and out; it performs in the exceptional category!
The dealer, Ajay knows just what I want, what I can afford, and makes it so fast, that you just love the whole experience of buying a car from him. I used to get sweaty palms when it came to buying a car. Now it's like Christmas! Daji allowed me to watch the Redskins play while he finalized the paper work, which was accurate, precise and done within minutes. Laleh, went searching for something for me to eat while awaiting for the policy documents. A great team.
Scott provides great service and very informative. Used to go to Lexus of Kendall but Stop going do to overcharging me when they were not supposed to. Made a switch to Lexus of Pembroke and great service so far.
When I step in it was very warm and welcoming, everyone was very polite and i felt very comfortable. Chris was amazing and very helpful
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