You have always handled our car issues with the upmost professionalism. This is our first Lexus, even better than the car is the service. Facility very well planned out, easy to navigate. Suggestion would be to offer training sessions due to the complex nature of the cars features. I think many don't understand so many of the features, and don't know how to use them.
RUSS is great, he knows his business and flexible. The service staff not only does a great job with the routine jobs but is able to quickly identify anything irregular with the car. Love my car. Performance has been superior. .
An outstanding dealership In every area and departmen
by RX OWNER from DealerRater.com
December 1, 2018
Have been with this dealership for over 15 years. The service.is superb - one can trust their recommendations (never pushing unnecessary work) and the quality of service is the highest. The sales staff is equally knowledgeable and professional. And they let you know they want your business and will work with you. Every one is attentive and courteous.so that any experience at the dealship lets one go away with a good feeling. These are the reasons we keep coming back. After hearing our stories, now our adult children are going there and they report the same good experience
I have yet to be disappointed by Flow Lexus. We have dealt with them for nearly twelve years, beginning with them servicing my wife's 2004 RX350 which had been bought used from a different dealer. We have been pleased with the service -- Mark Bell was an integral part of our early service experience. In his "new" role as a salesperson, he worked diligently to find my wife's new NX300h and she is delighted with the results. Parenthetically, I called him so many times discussing her wishes that Meghan,Poindexter knew my name and who I wanted to talk with by the time we purchased the vehicle. I'm planning to stay with what I consider a winning lineup -- Mark is looking for a new ES300h for me.
Always have good, pleasant experience. Frank Schmidt is a wonderful service representative. Have been with Lexus for the past 15 years, love the quality of Lexus, looking forward many more years to come
A special thanks to Russ for being so wonderfully friendly and efficient when handling our service. I deeply appreciate the friendly smile and his honesty. He and the staff at Lexus truly deliver what they promise. They are quick, the process is easy and the prices are fair. Thank you for making car service so easy.
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