McGrath found a customer for life!
April 10, 2017
I can't say enough good things about this dealership. We were in the market for a used car, and had done our research on the type and specifications we wanted. We narrowed our search down to two cars: one car at McGrath and one at another car lot, and there were stark(!) differences between the two facilities. At McGrath, the wonderful Bill Shamah treated our initial visit with courtesy and professionalism. When we told him that we were deciding between two cars, he did not switch to high pressure sales mode, didn't offer us a "deal [we] couldn't refuse." He respected our process and expressed that he hoped to see us again. We appreciated that, and told him that either way it went, we would be sure to let him know. At the second dealership, the salesman was 20 minutes late for our appointment (20 mins with a bored 7-year old seems much longer), and when he finally approached us, he had the wrong vehicle prepared. He then went on to tell us things about the car that were blatantly untrue (that it was turbo, for instance), and when he was trying to familiarize us with the dashboard, he told us the outside temperature gauge was the motor temperature?! He could not answer simple questions while reading through the owner's manual while I was test driving. I know not everyone can know everything about cars, especially used ones, but I did not appreciate having my intelligence insulted with fabrications. This interaction proved to me that McGrath was the dealership from which to buy, and where I would actually like to be a customer. I am proud to say I bought my car at McGrath, am enjoying the benefits of being their customer (there are many), and look forward to going back for our next vehicle purchase.
We went in with our financing set, so I cannot speak to that process at McGrath, but I can tell you that one benefit we truly appreciated is that McGrath issues plates on-site. To not have to go to the Secretary of State to apply for and pick up plates was absolutely wonderful! Another nice touch was at the time of delivery, an employee came out to the car with us to help navigate the technology and set our garage door opener, sync one of our phones, etc. I need a refresher, because it was so much information to digest (and I just wanted to DRIVE lol), but was glad to have that Lexus Lesson before we drove off the lot.
So, if you are looking for an honest, no pressure sales man, go see Bill Shamah! If you want to play games and see how cheaply you can get a car, go somewhere else because McGrath doesn't cut corners.