Wanted a very specific new ES 350 F Sport in white with circuit red interior with select options. Esther Ortiz, my sales consultant, worked very hard to make sure we found the right car and made the right deal. She is extremely professional and trustworthy. Would do business with her and Lexus of Tampa again. The ES 350 F Sport exceeds my expectations.
We didn’t like the total inability to negotiate the price of the car, nor the dealer add on fees. We left without our car manuals. Our salesman, John Taliaferro kept assuring me he was sending them to me. I would get a couple and the nothing. He kept telling me he was sending the last one, even sending his own copy! No manual ever came. So, make sure you leave with everything because once you walk out that door, nobody really cares if you ever get what’s missing. You will play “the check is in the mail “ game until you tire of it and order the manual online.
They were wonderful people to deal outstanding all around. The individual I dealt with was knowledgeable and extremely courteous. As a buyer from 1000 miles away they could have treated me much differently but they treated me like I was at the dealership.
From the time i called and talked to Justin in parts then my service advisor Chris and the nice gentleman who greeted me named Alan; everything with my experience was fabulous. Chris kept me informed, called me back many times to answer my questions, kept me informed all day.long on the status of the repairs. CHRIS IS EXCELLENT and Justin was most helpful too. I had given up on working with a lexus service dept after so many bad experiences at lexus of tampabay. Now I had a reason to keep visiting lexus for my services.
I had my RX 350 serviced yesterday as I always do with Bobby King. Bobby is always Professional & Amazing. Every time I visit your dealership it???s so Beautiful, Clean & Spectacular. Excellent amenities and the most amazing customer service and Customer service experience anywhere. Thank you so much for your excellence. Thank you for your Excellence & Great Service. Even the General Manager Randy Newbold came over & said hello to make sure everything was exceptional. When My Vehicle was ready it was in the delivery area all shined up with 2 bottles of water for my wife & I. What an Amazing Dealership😀
In for my RX350 60k mile service. This dealer is the best. My service manager, Heath Bradburn, greeted me right away and was very thorough in reviewing and discussing my service needs. Heath explains everything in plain terms, while making you very comfortable while you wait. The technician, Kyle Hyer, serviced my Vehicle today and did a thorough check out. I love this dealership! It is easily accessible and state of the art. Everyone is friendly, knowledgeable, and helpful. If you want best in class sales and service give Lexus of Wesley Chapel a try.
Started our quest for a new car in September but due to some health problems we had to cancel our appointment. I was surprised that Johnny Millaway respected out postponement and did not pressure us. when we were ready to resume we made and appointment and purchased our car on the first visit. The experience was pleasant. He is a first class salesman and a pleasure to deal with John and Rose Fogelman
In my grief, I needed to sell my husband???s Titan truck. He passed away 6 mos. ago. I just didn???t want to deal with trying to sell to the public for fear of scams, etc.. I spoke to Ryan in the parking lot and he took me under the wing with compassion. As I waited during the process, He kept checking on me and offering water during the process. He did whatever possible to make it easier for me and comforting. I greatly appreciated this. Several other employees were very kind in coming up to speak a short message to me. All were so kind. God told me in 2 different ways to bring the truck here. Now I know why. I was taken care of very well.
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