I worked with Andreas Tsirikos and Layla Pouya during my recent visit to Lexus of Silver Spring. As a returning customer my expectations were once again exceeded by the Lexus professionals at this dealership. This is a first class operation and one that I would highly recommend to anyone in the market for a Lexus.
Controls are way too complex
by Edward from Waco, Texas
August 17, 2018
Figuring out how to use the many, many features of the car is very, very difficult. The manuals are not easy to understand. It took me days to figure out how to set the cruse control. There are too many features and the manuals are not much help. I am having second thought about buying this car. The features of my three previous LS 460 Lexus cars were easier to understand and use.
The dealer, Ajay knows just what I want, what I can afford, and makes it so fast, that you just love the whole experience of buying a car from him. I used to get sweaty palms when it came to buying a car. Now it's like Christmas! Daji allowed me to watch the Redskins play while he finalized the paper work, which was accurate, precise and done within minutes. Laleh, went searching for something for me to eat while awaiting for the policy documents. A great team.
Had a great experience with Tony Thacker. He responded to my inquiries very quickly and was very open and up front. The vehicle is great, and he made it all very easy. I appreciate the transparency and courtesy we were shown. I would make the two and a half hour trip again for another vehicle.bjd
You have always handled our car issues with the upmost professionalism. This is our first Lexus, even better than the car is the service. Facility very well planned out, easy to navigate. Suggestion would be to offer training sessions due to the complex nature of the cars features. I think many don't understand so many of the features, and don't know how to use them.
not happy with transmission kicks
by Dallas from Dallas,Tx
October 14, 2018
jerks in transmission on low gears, terrible, had one returned it and the newer one is doing the same thing, This maybe my last lexus
Russ is committed to great customer service. Whenever I call for an appointment, I get one quickly. All of the staff are friendly despite being very busy.
I didn't think Lexus couldn't get any better!
by Margie from Chino Hills, CA
August 22, 2018
This is my fifth Lexus and each and every time I can't believe Lexus could improve over the last model! Really, what can they improve upon? It rides even smoother than before, air and heat in the back seats, more room in the back seat for passengers. The new mouse works great for searches and the voice control is great as well. I can't say enough for the standard of Lexus, not only is it a beautiful car inside and out; it performs in the exceptional category!
I walked in after looking through several trucks over the past few months. I was greeted at the door by a nice salesman. Cody who let me take the time to look over the vehicle I had in mind. Most places I have visited over the past few months you could feel the rush or pressure like they didn't want you to take the time to pick your vehicle they just wanted to get you to sign anything. Not the case with Cody and Carolina Auto great place to look great people and even took the time to help me work out some things to make me more happy with my purchase. Cody and Jeff worked very hard to get me what I wanted.
We bought a new Lexus car online. Our sales consultant, Mr. Matt Gandy, was able quickly find the right car for us and personally delivered it to our home (~150 miles from the dealership). He helped us to complete the paperwork, introduced us to the car features, and offered further help if needed. It was really a VIP treatment. We strongly recommend this dealership for your next Lexus car purchase.
The most bang for your buck
by Joedr5 from Remsenberg
November 26, 2018
A perfect mix of Comfort, styling and performance. The twin turbo V-6 is smooth and powerful, a perfect match with the 10 speed transmission.
The interior is beautifully appointed with a very organic layout of the controls. The Styling is heads above the competition, as well as it's value.
I love my new Infinity QX60. Tom, our sales agent, was helpful and knowledgeable. Everyone that I encountered had a smile on their face and went out of their way to make sure I was happy and well taken care of.
Most reliable car I’ve owned
by Kyates66 from Chicago Illinois
August 13, 2018
The car met all my needs, it has plenty legroom it also has 3 usb cords. Has all the features I need and love the cruise control and it’s functions.
Buying experience favorably reflected Lexus quality perception. Purchased vehicle was well prepared as to Lexis Certified status and I appreciated the full tank of gas gesture. Sales rep Michael Shteyn was knowledgeable, helpful and courteous.
Most Reliable and Comfortable
by Lexus Owner from Oconomowoc, WI
December 27, 2018
This car has terrific comfort, and the drive is smooth and quiet. It feels very safe, and the styling inside and out is sleek and modern. I love it!
Greg and Devyn are both wonderful. Greg has so much knowledge and experience that he made us feel right away that we were in the best of hands. We especially liked that he wasnt pushy and he spent a great deal of time making sure that we were truly satisfied. Devyn was top notch too. An expert at helping us old fogies with the fancy new technology, and just as patient, efficient and pleasant as can be. Both were exemplary, and we can assure you, you wont be disappointed.
Very uncomfortable car compared to the 2010 LS460L
by Juliepalmisano from Covington
September 20, 2018
Noisy, rough drive, seats aren’t comfortable, no where near the amount of room as the 2010 LS460L (about 18 inches less) & infotainment is frustrating. I’m so glad I gave my 2010 to my daughter because I plan to get it back.
Scott provides great service and very informative. Used to go to Lexus of Kendall but Stop going do to overcharging me when they were not supposed to. Made a switch to Lexus of Pembroke and great service so far.
Everything about Park Place Lexus made the experience enjoyable. From the greeting at the front desk and introduction to a knowledgeable Sale Associate you will find every step in the process very comfortable.
Planet Ford and Chris Peterpaul exceeded our expectations!
by HappyWithChrisPeterpaul from DealerRater.com
December 4, 2018
Chris communicated with me by email and was incredibly patient throughout the discussion. We were able to work out an agreement via email and my wife, Michelle, and I went to the dealership to finalize the purchase. When we arrived, with Michelle's 89 year old father in two, Chris greeted all three of us with incredible respect. He made the process as smooth as it could have been and we could not be happier. Chris made certain the car we chose and our experience exceeded our expectations.
We recently purchased a used Cadillac from John Elway Cadillac in Lone Tree. Our salesman Greg Stockton was outstanding. It was definitely the best experience we have ever had in purchasing a vehicle new or used. I would highly recommend Greg to anyone looking to purchase a new or used car.
Outstanding work manship
by Jfurb631 from Lubbock Texas
June 28, 2018
The attention of detail and workmanship is outstanding vehicle
Having owned prior Lexus vehicles this is the most outstanding product that they have produced year to date
Our experience at this dealership was excellent . Every one was inviting & made sure we felt welcomed & comfortable Jason Thomas was incredibly knowledgeable, professional, attentive ,polite & helpful.
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