CarMax treats customers as they should be when they are purchasing a car. They do not pressure you and offer great services. They sit down with you and evaluate payment options that will make you most comfortable. I have nothing but praise for this team and this facility! I will recommend this facility to any and everybody!
Always have good, pleasant experience. Frank Schmidt is a wonderful service representative. Have been with Lexus for the past 15 years, love the quality of Lexus, looking forward many more years to come
You have always handled our car issues with the upmost professionalism. This is our first Lexus, even better than the car is the service. Facility very well planned out, easy to navigate. Suggestion would be to offer training sessions due to the complex nature of the cars features. I think many don't understand so many of the features, and don't know how to use them.
Russ is committed to great customer service. Whenever I call for an appointment, I get one quickly. All of the staff are friendly despite being very busy.
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