We were immediately attended to and felt no pressure to immediately purchase. The salesperson, Alberto, is fantastic. Most professional and attentive. Took us through all the options and was not ???pushy???. We felt that he was working for us to get a great deal. Manager, Serg, is also a good asset to the team. They were very open to our wishes to make the deal happen.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
I never write reviews but, I have to say...Ms. Annette is by far the best person ever. She was patient, sweet and all of the above! I would definitely recommend asking for her when you’re thinking about getting a car. She made the process a lot more easier than I thought it would’ve been! If you ever see this Ms. Annette, Thank you so much for everything! ❤️
We found a car online. Called the dealership set up appointment same evening. Smooth transaction. Purchased and drove home. Needed to get a few minor things done and they took care of it within the next week! Would do business with this dealership again. Thank you Marc and Jacob!
I did not end up purchasing the vehicle because someone got there with a cash offer before I could get in to buy it. But the staff was extremely friendly and let me know what was going on with the vehicle so I didn't waste a trip. We ended up leasing from a different dealer because we needed a car immediately and had specific requirements for what we wanted, but if/when we car shop again we will definitely look here.
Beverly Moore was our Technical person and she did a fantastic job answering our questions. And she is available going forward as we learn to enjoy our Lexus
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