The drop-off and pick-up is highly efficient. The personal service is outstanding. I do suggest however service Representatives the given company cell phones to use during the day. I didn't answer the call coming in regarding the status of my vehicle the first three times it came in because I did not recognize the name on caller ID.
Return to Lexus
by Steve B from MOUNT LAUREL
September 29, 2018
Went to dealership intending to buy Audi Q5. Saw Lexus, took it for a test drive, bought it. My 5th Lexus. Was considering trying other brand, but could not resist the Lexus quality and comfort.
Best and friendliest purchase experience in my 60 years of buying vehicles including purchases through family members. No pressure and no hidden fees like all other dealerships charge. The price you see is what you pay. Highly recommend Tommy.
Paul dicarlo was great. He was there start to finish and made me feel very comfortable buying a car . This was my first time and he made it very easy. He also stuck by me through my difficult financing options. Paul is a great asset to your company. I dont even remember the name of who helped me after.
Stylish, Comfortable & a Pleasure to Drive!
by SharpSteph from Suwanee, GA
June 18, 2018
My 2015 Lexus NX200t is the most comfortable & stylish vehicle I have ever owned! I was hooked after the initial test drive & knew it was exactly what I was looking for-comfort, style & a few bells & whistles. My favorite features include the bluetooth which allows handsfree calling & it even reads my texts to me when I am driving! I also love the air-cooled seats-perfect for the summer time heat! The 3 driving modes are also fantastic--it has an ECO mode to save on gas, a Regular mode & a Sport mode for an extra punch of power! I absolutely love my NX and would highly recommend it to anyone!!
Great dealership. Worked with Charles Pithis to purchase a Golf . He was knowledgable and friendly. No high pressure sales at this dealership. Full transparency from start to finish. Other VW dealerships in Eastern MA were less friendly and kept switching the numbers around. Would highly recommend visiting this dealership. Kevin M
Very bad quality, A/C Problems, 2015 models
by US from Phoenix, AZ
November 21, 2018
Very poor quality, just past 50,00 miles and A/C blows hot air. Can not image this bad from Lexus. My Kia and Toyota had no A/C issue for over 100,00 miles. This is my first Lexus and will be the last. Not reliable at all.
Needed to get a new car for my mother - Griffith made the experience easy, no hassles, fully explained all options and left the dealership with a new vehicle and felt no pressure the entire time. Highly recommend working with Griffith. GG
Most fuel efficient car use dyet
by LexusDan from Las Vegas, NV
October 28, 2018
This car meets all my needs starting from the stylish interior and very stylish exterior of the the vehicle. The infotainment center is very cool.
Super Awesome very first Lexus of Watertown experience!!! I worked with the salesperson Tony Viveiros. He was patient, thorough, considerate and easily accessible to all my questions and calls. I highly recommend Tony Viveiros and this dealership for the very best overall support in purchasing a car.
Great Combination of Style and Performance
by Ex Bimmerman from Chattanooga,Tennessee
October 26, 2018
Perfect mix of tech and everyday drivability. Great size if you don't desire full size SUV but don't want a compact car. Fit and finish impressive.
Great experience & customer service from Griffith Wilson
by IS2018 from DealerRater.com
December 1, 2018
i was looking for a new vehicle to lease. Walked in to Lexus of Watertown and left with a new IS. Griffith made the process simple and easy. He's great to work with.
Long-time Toyota owner
by KellyHB from Beebe, AR
October 1, 2018
Luxurious yet practical. Comfortable. Classy. Great gas mileage. My teenager loves driving it, so it’s a great car for both of us to share. My first Lexus but I’ve owned an Avalon and multiple Toyotas.
My recent leasing experience with Lexus of Watertown was a great one. Leon Barnes, the product specialist, helped me to get into the right car, and made the transition from my old car to new....just seamless. I am always in a hurry and wanted to get through the process quickly and to get all of my questions and concerns answered. And Leon did this with grace along with such a nice positive attitude. And he found the color I wanted! Always a priority. The finance manager, Alex, was awesome. He clariefied all of my leasing options better than anyone has in the past and I felt very good about my decisions. All in all a very good and positive leasing experience.
So Happy With My Car Purchase!
by DebbieJ from Tyler, TX
June 25, 2018
I love my car. The seats had me sold, they are a dream to sit in, I have never owned a more comfortable car. The size is perfect too, not to big or too small! Thank you cars.com for having it listed. I couldn't be happier!
I had a great experience purchasing a certified, pre-owned vehicle. I worked with Rene La Paz in the sales department who was excellent! Rene listened to me and found exactly what I wanted. I couldn't be happier with the experience and Rene.
I just got it, but I love it already!
by John in CV from Chula Vista, CA
June 20, 2018
I just purchased this car and it has been a dream to drive. It is AWD and handles like it is on rails. I have the Nebula gray with the Roja interior, and it is a sexy car. My wife is the primary driver, and I can barely pry away the key from her hand. Love it, love it, love it!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
New to Lexus
by Tango2142 from Mn
May 15, 2018
So far I approve of the NX200t Fsport, it could use a further range of fuel take but otherwise I am still loving it, learning something new daily
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
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