I had a problem with my Toyota RAV 4 LE 2018 hybrid. Frustrated with the dealership, I called Lexus of Chester Springs and spoke with Michelle. I was online and, together we discussed the car I picked out. We made the down-payment via credit card that day and, working with Alvan and Michael, I was able to close on the car the next day. They took care of my problem Toyota and I drove off with a beautiful car and an extremely pleasant sales purchase experience. This was an extraordinary event for me but they made it seem as if it's what they do every day. Before the Toyota, we had Lexus from this dealership, so I knew I would be treated well. I never expected this over-the-top treatment and I will never again try another car or another dealership. Lexus of Chester Springs, thank you!
I took my car to the dealership for the Takata airbag recall and an oil change and I was very pleased with how quick the process was. My car was finished in three hours. Everyone I talked to was friendly and made the process simple and easy.
My wife and I went looking for a new SUV. We were met by a great sales person John Stetzer who was great. He was not pushy but very knowledgeable and really went out of his way to make sure my family was taken care of. Best car buying experience we ever had will be buy any car in the future from CarSense and will ask for John Stetzer.
I did an 100 mile search for a specific vehicle I was looking to purchase. I found the newest model, with low miles and cheapest price at CarSense. I called and made an appointment with Mike Hallman. Mike was great to deal with and was very helpful with providing information. My experience consisted of the following:
- The car was practically brand new with very low mileage.
- The price was the best within a 100 mile radius.
- I was genuinely surprised by the amount they gave me for my trade-in. I'm use to getting low-balled on trade-in's not MORE that I expected!
- Test drove the car and committed to the purchase. Mike searched several financial institutions and got me a great rate.
- In and out of the dealership in record time.
Just a great experience all around. I feel that I got a great deal. No haggling on the price or trade-in removes the stress from the process. I guess it helps when the price and trade-in are generous and fair. I would recommend CarSense to anyone looking for a new vehicle. By the crowd of people at the dealership, I think many people would agree with me!
Aaron wasn't just another salesperson he genuinely cared and that's why I came back to Scott Honda! Go to Scott Honda for your next car! Everyone was so kind and the dealership was so clean! That's important to me!
My husband and I are very happy to continue our relationship with Wilke Lexus . Blaine Foreman has always offered us the most personalized service . He has been extremely courteous and helpful in our selection of a new RX. We look forward to continuing this great relationship with Wilkie Lexud.
Our salesman Trung was terrific. He was both knowledgeable and helpful. He got us in the car we wanted and we drove it home that day. That was a pleasant surprise and a great experience for first time Lexus buyers.
We have been affiliated with Wilke Lexus since 2013. Our first experience consisted of an introduction to the Lexus brand by our salesman Trung Tran. He was the face of the dealership and an asset to the company by virtue of his knowledge, assistance, attention to detail and patience. When we made the decision to upgrade to our current 2018 RX350L, we were extremely happy to return to Wilkie and have the opportunity to deal with Trung Tran once again. We cannot say enough for the speed and professionalism that we experienced during this transaction. We look forward to enjoying our new Lexus and know, from personal experience, that Wilkie Service Departnent is second to none. Kudos to Wilkie and Trung Tran. Thank you for making our vehicle upgrade a complete and total pleasure.
First time purchasing with Wilkie. Excellent customer service. Very accommodating to my schedule. Quick settlement of sale. Love the car and all of the follow up the dealership has created. From the tech guys touching base to the service department scheduling maintenance ahead of time for me. Duy was a great sales associate
The service at Springfield Piazza Honda is excellent. Any service performed on my car has always been explained clearly and done well. Any service technician I have dealt with has always treated me in a professional and courteous manner.
Very good experience, they took car for service when i reached. Proactive to complete documentation. Did proper Inspection. Im satisfied with the services and customer service. Price Paid for service is too Much expensive . they charged $450 for breaks and $550 Labour which is very expensive , I end up paying $1150 for general Service.
"Bob Barrett is a REAL gentleman who is valued at Lexus"
by rover123 from DealerRater.com
November 4, 2018
Bob Barrett is a real asset to Lexus of Wilmington. He is very professional and is a real gentleman who exhibits all of these traits during the buying process. I have purchased four ES 350's from Bob and I value our relationship.
I said I would revise my post if they delivered on their promises and Ryan Jones and James White did just that. Could it have happened faster? Maybe, but I didn???t make this easy for them. I got into a 2019 for less than Sheehy wanted 2 months ago for a 2018, when there were $10,000 of incentives! Love my new ES 350, I call it the Boss cause all I have to do is what it tells me to do!
I had a fantastic experience at CarSense Hatfield. Aaron Ziegler was extremely helpful during the entire process.
This was my first time purchasing a car and I was concerned about the amount of time I’d spend in the dealership purchasing a vehicle as well as someone trying to sell me additional things that I did not want.
I was able to test drive 2017 Hyundai Tucson solo and the car was amazing and exactly what I was looking for. With Aaron’s expert help and the assistance of the entire staff, I spent a little less than 2 hours finalizing everything.
I’ve had the car for almost two months and I have no regrets about my purchase. I highly recommend checking out CarSense Hatfield if you’re in the market for a new vehicle!
I had such a good experience at carsense! I worked with Jared to purchase my car and he was so helpful. He made sure I wouldn’t purchase something that I wouldn’t be able to maintain and answered all the questions i had! i’ve been back things like an oil change and never had any problems!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
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