Needed to get a new car for my mother - Griffith made the experience easy, no hassles, fully explained all options and left the dealership with a new vehicle and felt no pressure the entire time. Highly recommend working with Griffith. GG
Most fuel efficient car use dyet
by LexusDan from Las Vegas, NV
October 28, 2018
This car meets all my needs starting from the stylish interior and very stylish exterior of the the vehicle. The infotainment center is very cool.
Super Awesome very first Lexus of Watertown experience!!! I worked with the salesperson Tony Viveiros. He was patient, thorough, considerate and easily accessible to all my questions and calls. I highly recommend Tony Viveiros and this dealership for the very best overall support in purchasing a car.
Very fast and reliable car
by Katya from Raleigh
November 18, 2018
Awesome beautiful car with all you might need. Smaller type SUV but enough space, sexy look, eco/normal/sport drive mode! I have been owning it with great pleasure and lots of compliments!
Tony was the sales rep and couldn???t have been better. Knowledgeable, helpful, low pressure. Really felt like he was an advocate for me, not just working for the commission.
So much fun to drive!
by Joe from Toronto
November 17, 2018
This car is comfortable, super quick, looks like a transformer and handles better than the Cadillac ats-v, only complaint is 0-60 could be way faster... So it could I use more torque and hp. But drives like a v6.
My recent leasing experience with Lexus of Watertown was a great one. Leon Barnes, the product specialist, helped me to get into the right car, and made the transition from my old car to new....just seamless. I am always in a hurry and wanted to get through the process quickly and to get all of my questions and concerns answered. And Leon did this with grace along with such a nice positive attitude. And he found the color I wanted! Always a priority. The finance manager, Alex, was awesome. He clariefied all of my leasing options better than anyone has in the past and I felt very good about my decisions. All in all a very good and positive leasing experience.
Great drivability and super comfy inside.
by Lexusowner1414 from Charlotte, NC
November 11, 2018
The seats are amazing and the car drives like a dream. Great storage for a small SUV. I carry a lot of stuff for work and I have plenty of space. I had to remove the cover to accommodate everything, but no biggie.
Tony was the sales rep and couldn’t have been better. Knowledgeable, helpful, low pressure. Really felt like he was an advocate for me, not just working for the commission.
Long-time Toyota owner
by KellyHB from Beebe, AR
October 1, 2018
Luxurious yet practical. Comfortable. Classy. Great gas mileage. My teenager loves driving it, so it’s a great car for both of us to share. My first Lexus but I’ve owned an Avalon and multiple Toyotas.
Jon Maki was very engaging and personable from the moment we met. He was knowledgeable about the Lexus rx350 and very thorough with his explanations about the vehicle details. Jon Maki made our buying experience seamless and gratifying. Thank you Jon!
Great luxury crossover!
by Heyyjackie from Oakland, CA
October 29, 2018
I love this car! My first luxury car was definitely a step up from my last car. It’s a great option for commuters who want to drive comfortably and in style!
I recently purchased a new car here and I am very happy about the service that was provided to me. First off, I want to thank Michele Nyman (Business Development Representative). She worked with me when I was looking at a used vehicle and when that deal didn't work out, she kept me in mind and suggested another vehicle on the lot. Jessica (manager) gave me a fair trade in for my car and she was straight forward no games. Bob Peixinho (sales and leasing consultant) was very helpful. He was very friendly. Since it was the busy season at the dealer, Bob saved me a lot of time when it came to the paper work. He went over everything and prepared me for the finance office. So, I didn't have to wait for the finance office too long. Bob Pedersen (business manager) was not pushy when it came to selling extra protection on your car in the finance office. He was very friend. When I picked up the car Bob Peixinho went through every feature on the car, so I didn't leave the dealer with questions about the car. Anyone looking for a great sales consultant go see Bob Peixinho. Note: when talking to Jessica, she may sound rude but she's very straight forward and this may come off as a negative for some people.
So classy and comfortable I don’t want to get out
by Melabelle from MD
August 2, 2018
I love it’s look inside and out! I was searching for a car with the perfect comfortable driver’s seat and I found one! Great lumbar support for my back and such a luxurious car to come with it!
Excellent experience. We were given adequate time and attention. Very professional staff. Jon Maki was our contact but his name doesn't appear here. He was great.
I may only ever drive Lexus from now on
by TMoney from Edmonton, Alberta, Canada
July 30, 2018
We haven't owned it very long but the vehicle has beat our expectations so far. It's just a very well thought out, well built, well manufactured vehicle. We've owned everything from Porsche's to Honda's and this has to be our favorite car. Anytime we've said, 'boy, it would be nice if it had\did.....x, y or z' it already does. We just weren't aware of it. There's nothing else I would want in a car. From the service at the dealership we bought the car, to the service from Lexux and just joy of owning and driving the car we'll most definitely be buying another one again the future when the time comes.
When I first sat in this vehicle I noticed the attention to detail. It is very comfortable considering I went from a full sized vehicle. The ride quality was a surprise. The only issue I have is I feel like the fuel tank is small.
Great dealership. Worked with Charles Pithis to purchase a Golf . He was knowledgable and friendly. No high pressure sales at this dealership. Full transparency from start to finish. Other VW dealerships in Eastern MA were less friendly and kept switching the numbers around. Would highly recommend visiting this dealership. Kevin M
Very bad quality, A/C Problems, 2015 models
by US from Phoenix, AZ
November 21, 2018
Very poor quality, just past 50,00 miles and A/C blows hot air. Can not image this bad from Lexus. My Kia and Toyota had no A/C issue for over 100,00 miles. This is my first Lexus and will be the last. Not reliable at all.
I had a great experience purchasing a certified, pre-owned vehicle. I worked with Rene La Paz in the sales department who was excellent! Rene listened to me and found exactly what I wanted. I couldn't be happier with the experience and Rene.
Super reliable car
by AC from Miami
October 14, 2018
I'm super happy with my NX200, is a lot of fun to drive, super economical in gas consumption, and fancy look... would recommend to anyone
Ronni has been my service advisor for a number of years. She goes out of her way to take care of you. She is great with recommendations on what services you should have done immediately and which items you can take care of later. She is especially good with unusual situations such as when something that needs to be taken care of is not covered by warranty. She was able to work with Lexus and get me a "goodwill" that saved me $750. When I needed replacement tires and wanted a specific special tire not stocked by Lexus she ordered the tires from an outside supplier and arranged to have them installed on car. She is the greatest.
by BasP from Williamsburg Virginia
June 20, 2018
Great choice! I’ve never owned an SUV before but I am very pleased with this Lexus and X 200 T. It is stylish, roomie, and is supposed to be extremely reliable. I’ll find out!
i dont speak english.so i even dont know i can write 25 words.- -!but i just want say??? ryan ??? this guy so nice. thank you very much!you are very smart!u can speak chinese! omg!haha thank you for my new car!!thank you!
by Dawn from Lomg Grove, IL
January 2, 2019
Absolutely love everything about the car. I would only say I’m missing a bit of storage in front (sunglasses, etc). Love the size, options, speed, comfort - smooth ride. Everything else is perfection!!
Ryan Tierney is the best! Made the process of getting my dream car so easy!! Will be returning to this dealership and working with him in the further
Nice looking, reliable, luxury but low key.
by Kyle from Murray
December 8, 2018
Enough space for all my needs, very reliable car and has very solid performance, a very fashionable design from inside out. Has all the features for winter needs (all-wheel drive, heated seats, and wheels), very good sound system.
I am in my 60's. I have purchased many vehicles. My recent BMW X3 purchase was a delight. Vehicle was outstanding, buying process was a joy, unlike most dealers! Greg was outstanding, always answering any messages promptly, and great service after the sale. I will return, and highly recommend.
Return to Lexus
by Steve B from MOUNT LAUREL
September 29, 2018
Went to dealership intending to buy Audi Q5. Saw Lexus, took it for a test drive, bought it. My 5th Lexus. Was considering trying other brand, but could not resist the Lexus quality and comfort.
The drop-off and pick-up is highly efficient. The personal service is outstanding. I do suggest however service Representatives the given company cell phones to use during the day. I didn't answer the call coming in regarding the status of my vehicle the first three times it came in because I did not recognize the name on caller ID.
Great cars great service!!
by ktew1990 from Fort Wayne IN
July 3, 2018
Great shape, clean and good price, drove in from out of state for this car and met all my expectation. Frank was great, was able to meet my budget and took care of all details over the phone.
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