We were on vacation from Nyc with my wife enjoying West Virginia when our car started shaking and baking and could barely move without severe shaking. Being that this was our sole means of transportation too as well as BACK from our trip we were distraught and didn't know where to turn. This is where Mike in charge of the service desk and Nissan stepped up and in. After explaining our dilemma to him even despite there shop being very full and busy with other repairs, Mike prioritized our car. Took some doing to find out what was wrong but after some serious diagnostic challenges it was concluded to be the rear drive shaft. Parts were ordered and our car was fixed within two days time. All the time Mike coordinated with us a car rental place so we could still enjoy our vacation, supplied status updates when I called which was several times and again had our car repaired as soon as possible. This was important to us as if its early in the day when the parts arrived and car repaired we would not have to spend more money on a hotel as we would have had to pay another night if it had not been repaired early in the day. His patience with us, kindness and empathy went a long way to turning a bad situation into a bearable one. He even assured us we would be fine the trip back 570 miles to Nyc with a new rear drive shaft, and we were!! Car ran like a top and we arrived home tired but safe and sound. Hats off to Nissan and their mechanics, employees and especially Mike at the service desk for showing us some southern hospitality and great customer service in our time of need.
Great experience overall. Every member of the dealership was great to work with. From the salesman to the finance guy. Overall a great experience. Would certainly recommend using Johnson Lexus. Looking forward to great service as well
I was treated like family the moment I made my first phone call. A very courteous gentleman picked me up at the airport. When I arrived I was greeted with a smile. The transaction went smoothly and I left with the quality vehicle we have been searching for months for. Jesse, Sam, Devin, Jaimie, and Azza, thank you for making this a memorable and pleasant experience.
Just purchased a CPO Lexus from the dealership. I live in Des Moines. Dealing with Alexai and Hendrick Lexus was truly a good experience. I assumed it would be difficult dealing with an out of state dealer. Not so. No hassle and pressure and the deal was great. Would recommend both to anyone. Will shop there again.
When we walked into Honda of Lincoln Scott Reineke greeted us at the door and asked us what we were looking for. We didnt have a big budget but he didnt treat us any differently. I can't say that about some of the other dealerships we stopped at that day. Scott treated us like we bought a $50,000 vehicle. The process was super smooth. I will recommend them to all of my friends and family that are looking for a car and will 100% be visiting Honda of Lincoln for our next purchase.
I had a problem with my Toyota RAV 4 LE 2018 hybrid. Frustrated with the dealership, I called Lexus of Chester Springs and spoke with Michelle. I was online and, together we discussed the car I picked out. We made the down-payment via credit card that day and, working with Alvan and Michael, I was able to close on the car the next day. They took care of my problem Toyota and I drove off with a beautiful car and an extremely pleasant sales purchase experience. This was an extraordinary event for me but they made it seem as if it's what they do every day. Before the Toyota, we had Lexus from this dealership, so I knew I would be treated well. I never expected this over-the-top treatment and I will never again try another car or another dealership. Lexus of Chester Springs, thank you!
Buying experience favorably reflected Lexus quality perception. Purchased vehicle was well prepared as to Lexis Certified status and I appreciated the full tank of gas gesture. Sales rep Michael Shteyn was knowledgeable, helpful and courteous.
Went to Lexus to look at CPO cars. Ernie was very professional, answered my questions and presented options. I had intended to just look, but by the end of our conversation I bought a new Lexus. Very pleased with it.
Needed to get a new car for my mother - Griffith made the experience easy, no hassles, fully explained all options and left the dealership with a new vehicle and felt no pressure the entire time. Highly recommend working with Griffith. GG
I am very surprised by the previous negative comment and I can only wonder why people would leave them anonymously, could it be a competitor or ex-employee? I am only guessing because we purchased our car from this dealer several years ago and continue to have our maintenance and repairs performed at Lexus of Riverside. From the moment we stepped into the dealership to current day, we continue to have positive visits. Robert, our service advisor continues to make sure we are completely happy with everything they do for us and their prices are comparable to other dealerships.
The sales reps were very communicative with me about the car I was looking at. They gave me good comparables in the area and sent multiple emails to make sure all my questions were getting answered.
We just couldn't get to an agreeable price that would have been worth my time to come in and check the vehicle out.
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