by Donald Larramendy from San Francisco, California
November 1, 2018
My car required towing to be repaired as I was stranded on I80. I originally called Serramonte Lexus explaining the car would be towed in and I would need a rental car for the duration of the repairs. The response was a whiny "we're busy". However Lexus of Marin responded with "no problem, we'll be waiting for you". Then were, provided a car, and did a great job restoring my car to proper order. I've ALWAYS had positive experiences at this dealership, from purchase to maintenance support.
Hats off to Len Temple and his great service department.
I cannot recommend these guys highly enough. My GS 350 is running beautifully thanks to Pete and Eddie who are totally transparent, honest and friendly. Never been upsold for extra services and never been hit with an unexpected charge. Service is prompt and thorough. Simply my best vehicle ownership and service experience.
I have had my cars serviced at Lexus of Marin since they first opened their doors. I always ask for Service Advisor, Len Temple when I schedule my services since he knows me and my car. Len listened to my concerns and questions and, provides recommendations concerning various service options. During the service process, Len keeps me abreast of what's going on. The service is completed in the time promised. Len continues to make my service experience at Lexus of Marin a very positive one. I can't say enough about Lexus of Marin and Len Temple. I am delighted to give them the highest possible recommendation.
A very good experience. No game playing with pricing. Not pressured. Welcimed several visits and found the exact model wanted at another dealer within days. The carbis terrific and we are very pleased we purchased it. We found the entire experience to be positive.
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