I worked with Andreas Tsirikos and Layla Pouya during my recent visit to Lexus of Silver Spring. As a returning customer my expectations were once again exceeded by the Lexus professionals at this dealership. This is a first class operation and one that I would highly recommend to anyone in the market for a Lexus.
I found a vehicle online that I was interested in and I was able to make the entire deal including my trade in sight unseen.
I arrived to finish the deal and no shocks or surprises. They were honest about all the fees and I was honest about the condition of my trade it and that helped seal a great deal for my family and helped sell another vehicle.
I had been per-approved to buy but they actually found a better deal with a financing option they offered. I was surprised because that has never happened before with my bank. And again this was over email and phone calls.
The staff was friendly, the facility much nicer than any of dealers in Indy I had visited and I couldn't have asked for a better experience.
No hassle experience, everything was on schedule as planned. Sam Aly was very professional and respected our timeframes. Jordon was very patient with me as I pondered warranty options and decisions. Wade was detailed in explaining the technical features available on the GX.
I was very impressed with the amount of people wanting to help or offering advice. The only reason I gave 4 stars instead of 5 is because when I called to talk to one of the salesmen about an important question, I was on hold for a very long time. I also never was able to reach anyone I had dealt with so I actually had to make an extra trip there to talk to the person(s) I was looking for. Other than that, it was a great experience all around. The car I purchased was a surprise gift for my wife and she is so thrilled about her new vehicle. The staff at this dealership helped make this happen without a hitch.
Very pleased with help I received from salesman Tom Wombacher. Facility was very pleasing and I was welcomed each time I visited with very friendly persons at the help desk. Tom was especially helpful in answering all my questions and guiding through the lease process.
Dealt with Tom and Ruth. Both of them were both knowledgeable and super friendly. The dealership makes all the waiting that goes with buying a car these days as comfortable as possible. I wouldn't hesitate to send friends and family to Lexus of Peoria. BTW, we just LOVE the car!!
I needed help during the purchasing process and Keith helped me get all the documentation I needed . I appreciated the communication and updates about the vehicle I had ordered. It came in sooner than expected. Very professional.
Great service and staff. Everyone there was very helpful and courteous. Explained everything that needed to be done. Beautiful dealership, very warm and relaxing waiting area. Service Director Rafael Salcedo was extremely helpful .
Buying experience favorably reflected Lexus quality perception. Purchased vehicle was well prepared as to Lexis Certified status and I appreciated the full tank of gas gesture. Sales rep Michael Shteyn was knowledgeable, helpful and courteous.
Eric Flack was extremely professional, spoke well with a friendly tone. Very knowledgeable in all areas, of the questions I presented to him. Would absolutely, recommend him to family and friends. He is a ROCKSTAR in my eyes!!
Took my 07 Lexus gs430 in for service. Work with Phil the service department manager. Was very helpful and getting my car fixed on some recall work. He didn't even charge me for the diagnostic fee.. since I brought my car in late and it was going to be there overnight I asked if he had a loner and he said no they were out but he made a phone call to his manager and offered to give me a rental free of charge from Enterprise without hesitation. When I got there and dropped the car off they had a brand new RX 350 2017 model and offered it as a loaner.. I didn't even have to pay for the gas upon return as I was going to fill it up as a courtesy. This dealership bends over backwards for pre-existing Lexus owners and continues to strive with service excellence and customer service. Kudos to the service department and to the service call center that takes the initial call.
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