I cannot recommend these guys highly enough. My GS 350 is running beautifully thanks to Pete and Eddie who are totally transparent, honest and friendly. Never been upsold for extra services and never been hit with an unexpected charge. Service is prompt and thorough. Simply my best vehicle ownership and service experience.
My GX470 is well taking care of since I have Lenny as my advisor. Lenny Villajin always gives outstanding service on every single appointment I have with him. I was never disappointed. Thank you Lenny!
Had a service appointment & was greeted right away with no waiting, as I arrived a little early. Was taken care of by Maurice Rodriguez, who was professional. Only waited 1-1/2 hrs. They also washed my car, vacuumed the inside & filled my wiper fluids. Great Service!!!
Randy had everything ready for me upon arrival, including our courtesy car. I couldn???t ask for better service. I have had all my servicing done at your location for 17 years now. Your department keeps me coming back.
A nice 25,000 mile maintenance! Thanks Eddie Yeung.
by Rebel2018 from DealerRater.com
November 20, 2018
I have never taken my relatively new CT 200H anywhere but Lexus of Serramonte because they are always quick, informative and fairly priced for the enjoyable experience of catching up on work while they do their thing. The lounge is spotless and a great place to have a cappacino while they detail my car to new condition.
I was car shopping for something I really wanted and this dealer had it available. It was like fate to me because the car was right in front of the lot like it was waiting for me. I finally just had to have it. Went for a test drive and everything seemed great because Im driving a dream car. I did look up reviews on the dealership before I went to look at the car in the first place. I talked to manager and willing to move forward right there. I went back the very next day and started credit and finance terms. Took my license and insurance for copy (which you need full coverage to finance, btw) and realized later that they forgot to give it back and got a text days later that they had it safe for me. Went down to finance and did more paperwork and signing there after sitting in the lounge, having a half cup of coffee while waiting beforehand. The process takes time but they moved in a timely manner. In the end, the car was discounted to an amount because there were a few things dismantled and two repairs that need to be done. The car was waiting for me with stickers off from the detail shop. They didn't do a great job there because there was some car fur inside the top part of the arm rest mantle and the floor cover that says something like "dealer must remove plastic wrap" was still there. I am getting cilajet on the inside and outside of the car that protects paint and interior and they already knew that's what I wanted. I got a nice full tank of gas driving out of there! Buying my first car was fairly easy and exciting
I was contacted by someone at this dealership. I forgot her name, but she was extremely polite. She inquired about my shopping for a 2014 Lexus and i unfortunately had to tell her that i had already purchased my car. She was still polite and congratulated me on my new vehicle even though she was obviously looking to sell me a car. She thanked me for my time and we concluded the conversation. Very nice and polite.
We recently purchased a certified pre-owned Lexus RX350 from Lexus of Concord. We got an excellent price and George was amazing! We couldn't be happier with our new RX. We will definitely be checking with George again at the end of the year when it's time to upgrade our GS. THANK YOU GEORGE!!!
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