My 400h has 112,000 and runs like brand new after my maintenance service. Your service department is excellent with what they do and I will not trust anyone to fix my car but YOU. I am very grateful for maintaining my car and keeping me safe always. God blessings to you and may you continue the great work and dedication... Sincerely, Evelyn Meyer
by Andrea Duenser from Arlington Heights, Illinois
November 2, 2018
We appreciate the loaner and the coupon! Would appreciate more consistency though. First person we spoke with when making the appointment said no loaner was available and no coupon provided on maintenance. First time Ive ever been told this. Ive had coupons and loaners in the past for oil changes!! This job would take 6 hours and I asked he check into this. He said he would check with a manager and call me back. He never called us back!!! I Called back later that same day and spoke with a different person- he said it was noted that the first guy called us back (I was home all day- my phone never rang) and we never had a message from him. I wish I had his name as he was not friendly at all, never followed up with us, and said a loaner not coupon was available for our maintenance that would take 6 hours. The Second guy was super polite, arranged for a loaner and the coupon. I bought my car here, have it serviced here because of the treatment Ive received. Im glad that your one employee was much more helpful- its employees like him that keep me returning and will incent me to purchase a new car here again.
Excellent setting and no hassle purchase and dealing with Edgar. Very surprised to experience such a smooth handling of vehicle purchase at an EXCELLENT dealership in this day and age. Mike in Finance was superb and so easy going gentlemen! Came away with excellent customer experience so much so that we would visit this dealership again for vehicle purchase even though it an hours way away!!
Howard meron guided me as to how to access and work the many features on my NX. I was struggling and very unhappy with the car. He helped me by illustrating the features and how to work them. He did this in a very relaxed manner without rushing through things so I was able to absorb the information he was so helpful.
Very satisfied with the service!! Nate and Ric are amazing!!
by 301426326 from DealerRater.com
October 2, 2018
I just bought a Lexus car and I must share my experience.. Nate Boma and Ric Santos This are most amazing salesman???s I???ve ever met.. and I met quite a few. They are so NOT aggressive, they???re so patience and friendly. They try their best to match your expectations and explain every step of the way. They don???t pressure u at all and they give u your time to think and decide. I will definitely recommend all my friends and family to go and buy a car with them. The shop is also very nice.. very satisfied.
Best Lexus salesman out of 3 dealerships I checked out
by Gurnee Lexus buyer from DealerRater.com
October 4, 2018
Will definitely go back to Bredemann's and Wayne Phillips first for my next Lexus. I called Bredemann's to see if they still had the RX350 I saw online and Wayne said they did and had it ready for me to test drive when I arrived 30 minutes later( no waiting). He enthusiastically explained everything so thoroughly while I was test driving I found there were things on the car I did not expect to be getting. Other dealerships told me that AFTER I bought the car someone would tell me about what was on the car! During price negotiations there were no hassles or pressures, I wanted to buy a car and he wanted to sell one. He explained what I would be getting compared to other cars and prices out there and with the homework I had done I appreciated there was no baloney. Two days later when I picked up the car Wayne personally programmed and went over all the features on the 2018 car. As in other dealerships he did not tell me it would only be an hour. He took the time needed for me to know the car. He also said I could call him with other questions I may have. Who wouldn't want to spend all that money and not have it be a great experience. Go see Wayne.
I just bought a Lexus car and I must share my experience..
Nate Boma and Ric Santos This are most amazing salesman’s
I’ve ever met.. and I met quite a few. They are so NOT aggressive, they’re so patience and friendly. They try their best to match your expectations and explain every step of the way. They don’t pressure u at all and they give u your time to think and decide. I will definitely recommend all my friends and family to go and buy a car with them.
The shop is also very nice..
Kim Cotter our sales representative was very helpful, friendly and patient with us. She gave us 3 different test drives in a span of 3 months without any pressure to buy. I thank her in closing the deal.
The dealership is very impressive - clean, well-lit and modern, with a fantastic refreshment area. Mark Malak was our sales rep and he was fantastic. Honest, fair and a genuine pleasure with whom to work - I will be recommending him to anybody who needs a Lexus in the Western suburbs. We closed our deal in less than an hour. Unfortunately, we must have arrived at the busiest time of the day because we had to wait over two hours to meet with the finance person. Joe Castillo was pleasant, but I was more than a little disappointed that he tried to tag me with an interest rate that was more than 1.5% over market - and was not even going to point it out before having me sign the final contract. When I threatened to walk out and obtain my own private financing, the rate magically dropped 1.4%. Joe did do a good job of explaining the other "finance" options - e.g., extended warranty, prepaid maintenance, gap insurance, etc. and was not overly pushy.
We bought our first Lexus from Lexus of Naperville 8 years ago. Our vehicle has only been serviced at this dealership and it still runs exactly the same way it did from day 1. Our sales process and all service appointments were easy and professional. Because of that experience, we purchased our second Lexus this past Saturday. Saturday's experience went way beyond our first one. Our salesman, George DeVries, was the reason. George was friendly, professional, and was a wealth of knowledge about the vehicle we purchased. The customer service he provided was outstanding! Our technical advisor, Mike, was terrific! Mike knows the technology on Lexus automobiles like the back of his hand. From stepping into the showroom to driving out in my new car, every step of the process was easy, efficient, friendly, and very professional.
Bought a used car from Nick Gerlak. Nick is courteous, helpful, and knowledgeable. Very happy with the whole buying experience. I recommend Nick and Lexus of Naperville without hesitation. Tom from Naperville
Hope All employee are like Hani. He was the best. We were treated with excellent service. Thank you so much. Cannot ask for more.! A well recommended place to buy a car.
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