Haley Frandy contacted me immediately. She was a wonderful person to work with. The time she spent answering my questions and gave me a detailed training on how to operate the vehicle. If she represents Steven's Creek customer service level I am glad that I picked the right one to do business with.
My family went in to test drive a car and the dealership was understaffed. The receptionist was who we first approached and from the beginning was very rude and unwelcoming to us. We were basically asked to leave because of how busy they were. When we asked her simply if someone would approach us if we waited and looked around, she again responded to us in a very arrogant, unwelcoming and rude tone of voice. I then went to the sales manager who was nice enough to take the time to take us out, after noticing my frustration. All in all, the worst customer service from a Lexus dealership we have ever experienced (we already own two lexus cars). If you happen to go here, be sure to approach someone other than this woman who clearly doesn't understand what it takes to run a good business.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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