We walked in just wanting to go over the process so that we knew if we could work towards getting a new car. We had a car that we were upside down in and Crespino listened to what we wanted, what we hated and what we liked and found us a brand new car that would absorb the negative equity and be the perfect fit. We got a car that day. Lexus is helpful and a breath of fresh air from other dealerships that are pushy and just want your money.
Excellent customer service, thanks RickI bought my car from out of state, seeing pictures only, they provided great information, were very helpful and answered calls and text messages very quickly!! Love my new car
This is my second Lexus purchase and for a Lexus dealer, not what I expected. Car was not ready when I arrived. Paper work had to be corrected several times. Took almost 2 hours to purchase this vehicle. Considering we had already picked out our car and negotiated our price. When I picked up my first Lexus which was used, from Dolan Lexus we arrived at that dealership, car was waiting for us in a delivery area with a large red bow on top. We were escorted into finance where all paper work was completed and look less than 15 minutes. The sales person spent 45 minutes with us, not at Kendall, maybe 15 minutes. When you buy a high end luxury car you would expect more, like what we received from Dolan Lexus.
Kendall did have good pricing, is why we decided to purchase there instead of driving the 400 miles back to Dolan Lexus.
Amazing experience from all we came in contact with during this experience. Huge shoutout to Michael, Mike and Tammy!!
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