I found a vehicle online that I was interested in and I was able to make the entire deal including my trade in sight unseen.
I arrived to finish the deal and no shocks or surprises. They were honest about all the fees and I was honest about the condition of my trade it and that helped seal a great deal for my family and helped sell another vehicle.
I had been per-approved to buy but they actually found a better deal with a financing option they offered. I was surprised because that has never happened before with my bank. And again this was over email and phone calls.
The staff was friendly, the facility much nicer than any of dealers in Indy I had visited and I couldn't have asked for a better experience.
Needed to get a new car for my mother - Griffith made the experience easy, no hassles, fully explained all options and left the dealership with a new vehicle and felt no pressure the entire time. Highly recommend working with Griffith. GG
Super Awesome very first Lexus of Watertown experience!!! I worked with the salesperson Tony Viveiros. He was patient, thorough, considerate and easily accessible to all my questions and calls. I highly recommend Tony Viveiros and this dealership for the very best overall support in purchasing a car.
My recent visit to Walser Lexus was an amazing experience - when one brings in a car with damage it is not a happy time. I left with a perfectly repaired car - that was a happy time - made possible but Tangela - my go to girl - and a very nice gentleman named John. Congratulation Lexus for having such fine people represent you. My car was also shining like new.
Some of the friendliest staff I have ever worked with. Brian was great and made everything really nice and easy for me. I was not able to purchase a car at that time but when I am ready I will definitely go back.
Reached out through cars.com and scheduled a test drive. Communication through email was good. Met with Tina, took my test drive and Tina was very knowledgable. Told her my story, she was no pressure which was good. I may be 60 days out before I settle on a vehicle purchase but would go back to Mark Mitsubishi if the stars align by the time I am ready to pull the trigger.
I am the happy owner of a Lexus sedan and have purchased fourvehicles, over the years, from this dealership and it’s predecessor. My service representative, Tom Miller, has stayed the course and the service has just gotten better and better. My most recent visit started with a recall repair but I decided to have the oil changed and the car detailed - and am absolutely thrilled with the detailing result, not to mention the friendly, efficient and courteous treatment provided by everyone I come into contact with, during every visit. We love our Lexus and this dealership plays a key role in maintaining our loyalty to the brand. Thank you for understanding with customer service really is about.
Got my car from Jeremy in 2016. He???s great to work with, very patient, professional, and takes good care of his clients. He even follows-up with us 2 years later :). If I???m ever in the market for another Lexus, Jeremy is my go-to. Will definitely recommend him to anyone looking for great customer service! Thanks Jeremy :)
It was Saturday morning to complete buying my Lexus. Daniel definitely needs training or higher leadership has to send him for customer service training. He should know about the basic customer service. He was very bad. Thank you.
The customer service that Mike Huttleston provides is top notch. He is friendly and makes you feel comfortable and not rushed. We mentioned that we had a stain on the interior roof of the car and he had his detail people remove it when we took the car in for the 25,000 mile checkup.
What would I share about my experience with Green Light Auto Wholesale? Al and Steve are really easy to work with and will definitely get you the car you are looking for.
I searched everywhere for several months looking for a particular hybrid vehicle. When the vehicle alert reached me I was not convinced that I would be able to get the vehicle in time from Sacramento. It was in such great shape and a Tesla trade in. Exactly what I had been searching for.
Al was quick to respond and worked with me to make sure that I was able to secure the vehicle and then followed up with me through my credit union to complete the purchase.
Honest, sincere and a seller of great EV and hybrid vehicles, thanks Green Light Auto Wholesale!
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