Bought it @ Dallux
February 1, 2018
I've spent months looking for a reliable and affordable Gen-5 Mustang, shopping private sales and dealers all over D/FW. Normally a skeptic about used car dealerships, I decided to chance it and visited Dallux.
When I walked in, I was immediately impressed and felt very at ease with Romeo and his staff, and their no-pressure sales approach.
He availed himself for all of my questions and allowed me free reign of his showroom and lot, unencumbered, to browse at my leisure.
Once I zeroed in on my Pony, he and Dennis went above and beyond to serve my every need.
His honesty and commitment to customer service & satisfaction, along with his professionalism and sense of humor, exceeded my expectations. He made every effort to disclose all that he knew about the vehicle and even provided me with a free CARFAX.
As I was about to leave that initial visit, he asked if I were ready to purchase at that time, and I told him I still had one other prospect to investigate. Romeo did not try to pressure me, nor did he propose any sales gimmicks, but conversely, suggested I do a comparison and get back to him with any questions at my convenience.
Over the course of a week he followed up with me on two occasions as I would expect any professional to do. Each time, he gave me a little more assurance that he was out for my best interest, and not for my wallet.
Upon my return, he allowed my son and I to test drive the vehicle for as long and as far as we chose, even suggesting having a mechanic's inspection. I was satisfied with it as is and inside of thirty minutes we closed a very fair and equitable deal. At the conclusion of the transaction, I had all the confidence that he would stand behind his word.
It's not often I meet a sales rep I would develop a friendship with, but I can honestly say Romeo has become a true friend from whom I am now considering a second purchase.
Thank you Romeo, and a special thanks to Dennis!