The drop-off and pick-up is highly efficient. The personal service is outstanding. I do suggest however service Representatives the given company cell phones to use during the day. I didn't answer the call coming in regarding the status of my vehicle the first three times it came in because I did not recognize the name on caller ID.
Joel in Service is amazing. And so is his immediate team like Nick and Justin. So so on the original woman who first schedules you and whoever first picks up the phone but ask for Joel. He is attentive, no BS and gets the job done! And very accommodating...Make sure you don’t keep getting voicemail as the initial dealer receptionist doesn’t really care if you keep getting voicemails —but Joel in Service is 5 stars!!!
Felicia was very pleasant and responsive. The dealership found the right used car for me. Joe, the manager, & Bruce and Mike were very friendly and helpful. They made the process comfortable and efficient.
really awesome to drive
by R & R from Tulsa, Ok.
September 11, 2018
test drove several vehicles and loved this one returned to the dealer and met Jeff Henderson who was an awesome salesman , He really took great care of our needs !
From the very moment I stepped inside of the dealership I was greeted by a wonderful concierge service whom immediately introduced me to sales person named Gohar. Gohar wasted no time placing me in the exact car I was interested in. Gohar address all concerns I had regarding my Lexus and remained consistent with communication during my purchasing process making it a pleasurable one. I intend to return to Lexus of Queens in the near future when I upgrade and I highly recommend purchasing your Lexus at the queens location solely because of the amazing customer service.
The process was very thorough. Everyone was friendly and helpful. My sales associate Hassan was wonderful! Made sure my visit was perfect from the moment I walked in the doors to the moment I drove off.
Although I made my purchase over the phone. Dealing with Patrick was among the very good and pleasant car buying experiences for me. He was available ASAP to answer all my questions. he was there to help me after the sale too.
I have purchased many cars over the years and this was the best the best experience that I have had. My wife and I negotiated a purchase of a 2018 GLC 300 SUV this summer. We were pretty close on the deal but my wife and I at the last minute decided to hold off until the end of the year. The dealership was very understanding and did not try to pressure us. We came back and expressed an interest in the same deal just before thanksgiving. The sales person said he was having trouble finding a similar 2018 car but found a 2019 car with the same numbers . He made a proposal by email and I countered with a slightly better trade in number on my old car and we had e a deal without my even having to come into the dealership. My wife and I came to the dealership on Black Friday and we closed the deal including all paperwork in less than 3 hours. The closer was very organized and the extra options were clearly presented by him. The dealer Harry Sugerman was very profesiomal and patient with all my wife's questions about the operating features of the car. The building includIng the service area is immaculate and very well organized. We brought the car in to the dealership few days later to have the car paint coated and that went very smoothly. The best thing is that we love our car. I had bought an mercedes ML series SUV years ago and was not that happy with the car. This 2019 SUV is a major improvement. We have owned AUDI Q5s the last 8 years and this GLC is a big step up for us n safely, styling and handling. Looks to me like mercedes has made a clesr concerted effort to jump to the top of the heap in th luxury car market. Mercedes benz Bonita is a great new addition to the Naples car market. Looks like we have found a new home.
Attractive, Dependable. Great performance!
by Vento32962 from Vero Beach, FL
December 27, 2018
Plenty of leg room, looks sharp and drives well with lots of bells and whistles. This 2014 was purchased in 2015 and has been maintance free less scheduled check-ups!
Finding a new car is so stressful especially when having to do it in a hurry. Mo really helped us through the process. When I wanted to tear my hair out he along with my fiance really calmed me down. I will definitely come back and recommend.
We purchased a 2010 Infiniti FX35 from you on September 8th.
My wife and I just want to thank Mark for a very pleasant purchase experience, a fabulous vehicle and a great deal! The FX35 is absolutely gorgeous and is exceeding our expectations in every way. We have bought many cars during our lives, both new and used, and we can unquestionably say that this is the best car we've ever owned!
We will be sure to recommend your dealership as THE place to go. You were courteous, respectful, professional and honest. As business people ourselves, we appreciate those qualities and value them above all else.
Our experience at this dealership was excellent . Every one was inviting & made sure we felt welcomed & comfortable Jason Thomas was incredibly knowledgeable, professional, attentive ,polite & helpful.
3rd Lexus we owned
by Ron&Maureen Patriots Fans from Rotonda West, FL
January 20, 2018
We drove and Acura RDX, Audi Q5, and the Lexus RX350. The Audi was a real class car, fully loaded with luxury interior, navigation, a great ride. We selected the Lexus with Navigation, fully loaded with other features and a luxury interior and the vehicle drove like a dream. Our 3rd Lexus purchase and we purchased an Extended Warrant for bumper to bumper coverage up to 100,000 miles. We never had a problem with our previous Lexus Vehicles and are very pleased to find this car with Low Mileage in like new condition.
I bought a 2013 Toyota Avalon Hybrid it was in GREAT condition and below blue book Drives great and look great inside and out. Paul is a great salesman. I had no complaints. I would recomment this place for the best prices and great looking used cars.
The customer service that Mike Huttleston provides is top notch. He is friendly and makes you feel comfortable and not rushed. We mentioned that we had a stain on the interior roof of the car and he had his detail people remove it when we took the car in for the 25,000 mile checkup.
Comfort and Utility
by bbeltran8 from Boynton Beach, FL
August 14, 2018
This vehicle gives you all that you would want in an SUV and more. Combines luxury and utility. Offers power and comfort. I was a satisfied driver during the time that I owned it.
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