I had a 2006 Mitsubishi Lancer that lasted me through high school, college drives back and forth from Tampa back to Fort Myers, and more college. Bring a 12 year old car, it was time to let it go for something else. I knew I wanted another Mitsubishi because my first one was so reliable in the many years I had it. Pedro was salesperson and was so kind and made the whole process hassle free. I didn???t feel pressured into buying and he got me exactly what I was looking for at a good price. One of the sales managers, Howie, even made it a point to come over and introduce himself even before he knew I was getting a new car. Everyone was so kind and I???m so happy with my new 2018 Mitsubishi Eclipse Cross, abd have already gotten so many compliments on it and I haven???t even had it a week now.
I have had my 2006 Toyota Avalon serviced at AutoNation of Fort Myers for since 2006. I have always been treated fairly and quality of work is excellent. I am always made to feel I am a valued customer and many times AutoNation has gone the extra mile to assure my customer satisfaction. It has been a pleasure doing business with them.
Having purchased 6-7 LS since 1991 (one 430 from Scanlan) I had to buy my last two LS460s from Orlando. Why, their volume and price. Each time I gave Scanlan and Germain a chance, neither stepped up to find the car I wanted. I met Heather Cotorakas a few years ago and she made me promise to give her a shot when I was ready to buy a 2018. We talked in April before I headed North, and when I returned in October - she "made it happen". Heather knows her cars, knew my choice of LS500s and was able to come to a price and trade in that was executable w/o hours of haggling. Good to buy locally again. Thanks, Heather.
Ok Sam Vince! You are amazing, friendly, hard working, organized and a complete delight. My husband and I are past our middle 60's so we've bought quite a few cars on our journey. By far, Scanlon as a whole and Sam Vince specifically have been the greatest dealership ever. And I havent even mentioned Reilly Morris in finance that made signing papers fun!! Its not even the big things (great prices and quality cars) but the small things (kindness, compliments, concern and free espresso!). Just love Scanlon. We dont want to shop anywhere but Scanlon! Thanks for everything Sam Vince!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Dan Rusinik is our choice for our service maintenance. He is very knowledgeable and polite. He seems to know almost everything about the technologic aspect of our Lexus 5x 350L. We had some problem with the passenger door not locking. He fixed it and also showed us how to do it our selves. A picture is worth a thousand words. We recommend him highly. Sharon and Richard Jenson
Because of service like the one I was provided by Beverly Coppola at Germain Lexus driving a hour to have my car service it???s really worth will strongly recommend her to anyone in need of service at Germain Lexus
Absolutely great. I purchased my IS 250 five years ago from Greg Libutti at Germain Lexus and kept in touch with Greg Libutti during the past 5 years on my service visits to Germain Lexus. He was the person I went to immediately when I wanted to trade my IS 250 car in and purchase a new car and I am so happy I did. His professionalism and knowledge about all the Lexus models is unsurpassed. He spent the time to show me what was available and helped me make the right choice. I would highly recommend Greg Libutti to anyone in the market to buy a new car and will certainly continue to stay in touch during my service visits at Germain. The Service Department is also unsurpassed.
As he always has, service advisor Chuck Griffith again went above and beyond for me providing exceptional customer service rarely found anymore these days. He understands that a premium ownership experience drives customer loyalty. I called him to make an appointment for a passenger power seat malfunction on my 2015 X3. He called to my attention that my warranty was going to expire in just 3 days. I thanked him, but told him there was no rush to get an appointment because had purchased an extended warranty from Germain BMW earlier in the year. He quickly reviewed the documentation for on file for my vehicle and reminded me that the extended warranty has a $250 deductible. With a genuine customer focused sense of urgency, he was able to schedule the service appointment for the we following day and provide me with his personal loaner vehicle which we needed because were rushing around with Dr. appointments, etc. prior to flying back to Milwaukee for the holidays, and have only one vehicle her in Florida. I am extremely grateful to Chuck for everything he did to save me $250 with such a small window of opportunity and making it so convenient for me. Like he has in the past, he made me feel like I am his only customer. And as a valued Germain BMW owner, he returns that loyalty with unparalleled service, support and convenience. Accordingly, my rating is a ???slam dunk??? 5 stars, and even higher if your rating scale allowed.
We have purchased or leased a "substantial" number of vehicles over several decades. This was the best experience we have had with dealership personnel starting with the receptionist who connected us Arlington Fritz who introduced to his manager Syed Madni. From our entrance to the dealership through to closing the deal with Financial Manager Anthony Leli it was a pleasurable experience.
We purchased our Lexus from a dealer in Naples..their service department cannot compare with Scanlon Lexus which, in my opinion rates an A* and I will never go to the Naples dealership again. Thank you Scanlon for your always service with a smile.
Armando was an excellent salesman who was very attentive towards my needs as a customer. Very reliable in getting the deal done as well as catering towards my requests.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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