Pleasant experience at Thompson Lexus Willow Grove
by R and S from Lebanon, Pa
July 28, 2018
We drove an hour and a half to visit this dealership. I called ahead of time and was greeted on the phone by Joe Troutman, a salesman at the dealership. He made sure the car was there and pulled it aside while we drove there. Once there it was a smooth process and we ended up buying a 2013 Ford Explorer in great condition. Joe even met us there on a Thursday which was his day off. Super new and clean Lexus dealership if in need of a Lexus.
My used car search on cars.com brought me here.
Everybody at Thompson, from start to finish, was very friendly and helpful.
It didn't matter that I was there to buy a pre-owned Nissan, not a Lexus.
I received nothing but courtesy and respect from all with whom I interacted.
Every time I was there, everybody said "hi" and offered me a drink or snack from the open kitchen in this beautifully designed and appointed dealership.
I bought my car from offlease 5 days ago and I just wanted to say Damian was great! Very proffesional and patient with me! Michael Katz was great as well! Also everyone else was great from the guys cleaning the car, the lady at the gate, finance person etc. Overall great experiance and So far Im happy with my car choise! I would recomend offlease to everyone who is looking to buy used car. Just make sure when they run your credit to ask them to limit to only few. You don???t want a lot of hard inquiries! Violeta
I had a problem with my Toyota RAV 4 LE 2018 hybrid. Frustrated with the dealership, I called Lexus of Chester Springs and spoke with Michelle. I was online and, together we discussed the car I picked out. We made the down-payment via credit card that day and, working with Alvan and Michael, I was able to close on the car the next day. They took care of my problem Toyota and I drove off with a beautiful car and an extremely pleasant sales purchase experience. This was an extraordinary event for me but they made it seem as if it's what they do every day. Before the Toyota, we had Lexus from this dealership, so I knew I would be treated well. I never expected this over-the-top treatment and I will never again try another car or another dealership. Lexus of Chester Springs, thank you!
This was my first time buying at Lexus of Lehigh Valley and it was the best experience I’ve ever had. My salesman, Sean, helped me have an incredible experience in car buying. He made the process easy and quick. He kept informing me on where I was in the process to make sure I didn’t get lost in the paper work! Plan on buying the rest of my Lexus vehicles from him down the road! Remember if you go to this dealership ask for Sean! You’ll have one of the best car buying experiences you have ever had!
My wife and I went looking for a new SUV. We were met by a great sales person John Stetzer who was great. He was not pushy but very knowledgeable and really went out of his way to make sure my family was taken care of. Best car buying experience we ever had will be buy any car in the future from CarSense and will ask for John Stetzer.
I purchased a 2012 Infiniti g37 from Lexus Lehigh Valley. I had the pleasure of dealing with Liza. The car was brought to my home for a test drive. I decided to purchase the car. The car was delivered to my home. Cant beat the service. First class treatment from Liza and the Lexus dealership. I can see why the dealership has won awards. Cant say enough positive comments. Great experience.
My experience here was wonderful. It was my first time buying a car of my own and I didn't feel pressured into anything. They walked me through the whole process, and I felt like I got a great deal. Mike, the salesman, was so helpful and accomodating. I definitely recommend this dealership!
My experience buying my car here was beyond easy and everyone we worked with was extremely kind and helpful. I feel lucky to have found my dream car here, highly recommend anyone looking for a car to look into here, you will not be disappointed! Thank you everyone who made this a very positive experience!
Jon Sanchez exceeded my expectations. I rarely buy cars and when I do it's always a stressful experience. He made me feel comfortable and really expressed his knowledge of the Lexus vehicle line up. The only reason I would return and or refer my friends here is because of him.
Our recent experience of purchasing a new Lexus with the able assistance of Zena Demirceviren, Sales Excutive, Hadelman Lexus of Princeton, was very pleasant and smooth. She was knowledgable and patient giving us plenty of time to test drive different models and to reach decision. when we express our hesitation to drive the brand new car at night in the poring rain, she and Andrew Ertingu, Technological Specialist, kindly delivered the new car to our garage right after we got home. Well, that what we call a real service and we are thankful. In follow up, a few days later, Andrew spent sometime with us to help us familiarize with various features, their functions and how to operate them. We do appreciate this additional help. The Lees
I worked with Scott Hallman and have purchased 3 cars with his assistance. He was informative, knowledgeable, experienced and followed up on all questions. When the car was delivered he made sure I was comfortable with understanding the details of the car.. Scott is an asset to the dealership. I have purchased cars from other dealerships but my experience with Scott was by far the most comfortable, courteous and reliable.
Mr. Ali was knowledgeable about the vehicles and a great person to work with. He was straight forward about what can be done. This is also a testament to the folks in Finance that helped seal the deal. I had a wonderful experience working with Mr. Ali, and would be happy to get another car from him.
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