This place was amazing. I don't have the best credit so I went in with low expectations but high hopes. I walked out with a 2018 car and payments I can afford thanks to everyone working with me from the car to the insurance. Thank you Danis
I never imagined having such a good car buying experience but after dealing with Adam and the staff, it was clear why they have been around so long. I got exactly what I wanted and no fuss. This is the real deal dealership.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Smooth buying experience, they have a large selection of vehicles for every budget. Max was my salesperson and there was no pressure involved. He showed the car and answered all my questions. I walked out with a brightly detailed low mileage 2014 Yetta for my daughter. Couldn't have been any smoother.
Had a great experience with the entire team. Cars were represented exactly how they are on the lot and they made the buying experience very easy -- no pressure -- felt like I was buying this car from a friend. Would definitely recommend this dealership and would have no reservations about going back.
I had a great experience from beginning to end with trading in my older car and buying a used car. I really appreciated that my salesman was very helpful, knowledgeable and professional, as was the finance woman.
My vist for service at Lexus of Cherry Hill was done in their usual outstanding manner. Lexus of Cherry Hill is, and has been for the last 13 years, the auto service and sales dealer for me and will continue to be my go to place for any auto service or sales.
My wife and I went looking for a new SUV. We were met by a great sales person John Stetzer who was great. He was not pushy but very knowledgeable and really went out of his way to make sure my family was taken care of. Best car buying experience we ever had will be buy any car in the future from CarSense and will ask for John Stetzer.
I had a problem with my Toyota RAV 4 LE 2018 hybrid. Frustrated with the dealership, I called Lexus of Chester Springs and spoke with Michelle. I was online and, together we discussed the car I picked out. We made the down-payment via credit card that day and, working with Alvan and Michael, I was able to close on the car the next day. They took care of my problem Toyota and I drove off with a beautiful car and an extremely pleasant sales purchase experience. This was an extraordinary event for me but they made it seem as if it's what they do every day. Before the Toyota, we had Lexus from this dealership, so I knew I would be treated well. I never expected this over-the-top treatment and I will never again try another car or another dealership. Lexus of Chester Springs, thank you!
I took my car to the dealership for the Takata airbag recall and an oil change and I was very pleased with how quick the process was. My car was finished in three hours. Everyone I talked to was friendly and made the process simple and easy.
"Bob Barrett is a REAL gentleman who is valued at Lexus"
by rover123 from DealerRater.com
November 29, 2018
Bob Barrett is a real asset to Lexus of Wilmington. He is very professional and is a real gentleman who exhibits all of these traits during the buying process. I have purchased four ES 350's from Bob and I value our relationship.
I said I would revise my post if they delivered on their promises and Ryan Jones and James White did just that. Could it have happened faster? Maybe, but I didn???t make this easy for them. I got into a 2019 for less than Sheehy wanted 2 months ago for a 2018, when there were $10,000 of incentives! Love my new ES 350, I call it the Boss cause all I have to do is what it tells me to do!
Purchased my 1st Lexus from this dealership. They made it very easy for me. They had no problem working with my budget and i was able to get the car that I really wanted. Armando, the sales consultant was great and easy to work with
Saying that Bob Barrett is one of the BEST salesmen in the business is indeed an understatement! I have purchased several cars in my lifetime and my experience with Bob and Koons Lexus was easy...and with no pressure. The sale with Bob is more of a conversation to uncover your needs in a vehicle, and then he searches their inventory to find you the car of your dreams, or in my case several cars. If you are looking for a new or pre-owned Lexus go see Bob Barrett at Koons Lexus in Delaware he treats you not like a sale, or just another customer, but instead treats you like family. I have nothing but awesome things to say about my experience with Bob.
EASY LAID BACK ATMOSPHERE, Tyler was smooth ,humorous and attentive to details. Everything laid out easy to understand, selection of JEEPS small but everyone was a buy, just pick your price range. I had looked online at their vehicles so that I knew to compare each against the other . the test drive offered me my decision.
The finance rate was higher than anticipated, so have a plan B, they give you 3 days to get a better rate and come back and pay it off.
I bought an extended 150k bumper to bumper warranty for piece of mind due to the miles I drive-$35 a month, worth it!
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