I just purchased a Subaru Crosstrek from Lexus of Omaha. I live in Lincoln and Jennifer drove the car to my home to look at and test drive. They gave me a great deal and took the car to the Lexus in Lincoln dealer for detailing that same afternoon for me to pick up later. Tommy came to my house the next day for me to complete the paperwork as well as coming back this weekend to deliver my second key fob AND the CD's I had left in the player of my previous car. This experience was amazing!
First of all, the dealership is beautiful -- even the bathrooms were amazing to the last detail! Secondly, this was the easiest car buying experience I've ever had. I travelled from out of town to get my car and all of the negotiations and correspondence were done over the phone and through e:mail. I, basically, had to walk in and sign some papers and I was ready to go! It was a great experience and David S was such a pleasure to work with! I highly recommend buying your next Lexus here -- even if you don't live in Omaha!!
I was in the market for a good, used, fun car. Narrowed my list to MINI Countryman and Subaru Crosstrek. Found the MINI of my dreams at Infinity. Jake was incredibly helpful answering all of my questions about the car. After test driving, I told him I still wanted to try out the Subaru Crosstrek before making a decision. Well guess what. Within 15 minutes he had one on the lot for me to drive. WOW. Decided the MINI Countryman was the one and they threw in four new tires to seal the deal. What incredible customer service. In need of a car, go to this place first!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Today I walked in and was greeted by Mike at the front desk. He was really helpful, and walked me through the approval process which i have no experience with. He was really friendly and answered all of my questions. I left with a new car about an hour later. Im kind of in shock at how well this went. It was quick, easy and he was really friendly. Thank you Mike!!
Their service is exeptional. Everyone treats you like a valuable customer despite your reason for being there. There is complimentary snacks( doughnuts, bagels, coffee, whole fresh fruits) served to you by a friendly staff. The building is luxurious, thier bathrooms are greattttt. They give you an amazing complimentary car if yours takes days to servce. I look forward to servicing my car there cos the experience is great.
Corwin Toyota is a great dealer. It offers me an awesome buying experience. Taylor is helpful and provides me a lot of great info in picking a right car. I would recomend this dealership and Taylor for anyone who are looking to buy cars.
Everything about this place is luxurious, the building, the waiting area, the cars, the process and the people. I felt nothing but genuine ease and respect when dealing with Jim, Jay and the others at Lexus of Omaha. The used cars are top notch, their detail to customer satisfaction is superb. I give this dealership my highest recommendation as I never once felt like anyone was pushy. My best interest was always at the forefront. Incredible.
I recently bought an Infiniti FX at Lexus of Omaha. I worked with Eric Murray. Eric was very informative and knew that I had done my research before coming into the dealership. There was no stress involved in buying my car and I appreciated the friendliness of the staff. I would highly recommend buying your next car from Lexus. There was something comforting about going into the dealership and seeing everyone smile and asking if I needed any help. One of only two dealerships I would work with in Omaha. Thank you Eric for the amazing low pressure car buying experience!
Michael did a outstanding job in getting the RX we wanted .
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