I owned 4 Lexus cars/SUVs over 20+ years; bought from Lexus of Dublin. Service is good; but part pricing is expensive & gouges customers. Examples: replace engine air filter for $68.40++ (part is about $20); replace left/right front upper control arm part is $500 and total service is $800/EACH (BeckArnly part on RockAuto is $90); Timing Belt service is quoted $1,519 and part kit on RockAuto is $275 including water pump; wiper blades are $12/each, but installed vary from $25 or more; headlight level sensor/arm replace quoted at $1200, bot part on RockAuto for $170 and replaced myself (and I am not a car repair person). Purchase of most any part is extremely expensive; gouges the customer who paid a lot for the Lexus already; and prices are prone to cause "heart attacks".
I recently purchased a used Lexus online. Based on the information provided by the dealership as well as my conversation with Daniel Wilson, my salesman, the entire experience was smooth. I felt that all my questions were answered quickly and professionally. I received my car after it was shipped from Ohio to Virginia without any problems!
I would highly recommend using this reputable company to purchase a Lexus.
My Husband and I visited Germain Lexus of Dublin to look at a used Lexus RX 350 we had seen online. We have bought many vehicles in the past and always dread the whole ordeal but, this time, we met Sales Professional Armen Barsegov who changed our mind about car buying. We told him what we were looking for and he found us the perfect vehicle. Armen made the entire experience a pleasure from beginning to end. He was very informative on the test drive, the price negotiations, the electronic features and the Lexus warranty. Clint in financing was efficient, informative and a pleasure to work with. Our overall experience was excellent and we look forward to doing business with Germain Lexus of Dublin in the future.
Met with Armen Barsegov and he was very professional and courteous and the best salesman we have ever dealt with. We had seen a couple cars online we were interested in. We test drove a few cars and wound up purchasing a newer car than we thought we would. We traded a 2016 Avalon as it just wasn’t the road car we had hoped it would be. We purchased a 2017 Lexus ES 350 and are thrilled with our purchase. The complete buying experience was excellent! Armen and Cliff in the finance dept made the whole process pleasant! We definitely will go back to the Dublin dealership again!
The initial gentleman that contacted me was extremely nice and very helpful. He said he was going to put me in contact with BJ Harris. I was told that BJ would contact me shortly. This never happened. When I was getting ready to schedule to go drive the vehicle selected online I discovered that the vehicle has been sold. No one had reached out to me or notified me that the Vehicle had been sold. Very disappointing and I feel this is very bad customer service.
April 8, 2017 right after receiving my buy back for my
VW PASSAT I WENT to GERMAIN LEXUS of DUBLIN and was greeted by BJ HARRIS ( great guy by the way). Sat down explaining the fact of knowing what I wanted. I'd had my eye on a 2014 ES350 SILVER with grey leather. OMG! He had it. In under 2 hrs. signed sealed, delivered it went home with me.
Thanks BJ so much and all at GERMAIN LEXUS of DUBLIN.
Truly ,RICCI LOUME
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
I'm from Cleveland, OH and drove all the way to Columbus to purchase my RX, even though there are three Lexus dealerships closer to me. They have an amazing inventory and the best prices in the State. Ralph was an excellent salesman, he was honest and a pleasure to work with! I highly recommend Germain Lexus of Easton for your next Lexus purchase!
Oh my goodness, what a fast, fun and smooth experience! Ralph Burgess was just wonderful to work with. My husband and I certainly agreed that, we would buy from again and recommend Germain of Easton to friends and family....Thank you Ralph and Staff at Germain!
Best car buying experience we have ever had by far!! Preston Hutchins was very thorough in his explanations of the vehicle we were looking at but did so in a way that didn’t feel pressured or uncomfortable. The entire experience was smooth through signing the documents for the final purchase with the remainder of the Germain Lexus team. The vehicle we purchased was easily the best value for the money around the area that we had found after searching both the Columbus and Cleveland areas for over a week.
My process of buying a car with this dealership was the best experience ! Jay was the best from start to finish . I will buy again from them actually I will only buy my vechicles from them. They go beyond even after your purchase . I drove 3 hours to purchase and drive 3 hours to get my service performed .
When buying our new car from Germain Lexus , Terri Layman and the entire staff of Germain were readily available to help answer any of our questions and concerns. They very much made us feel our business was appreciated and helped us find the best deal.
The service was great!!!! From the moment I sent out that I was interested in one of the vehicles, I got a prompt response. Plus, the dealer made sure I was available and double checked when I would be arriving.
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