Earlier I posted a negative review for the Don Franklin Mitsubishi dealership over some issues that may have been small compared to other reviews. But my expectations were high in regards to what others had said, and small things can add up to big things in my humble opinion.
However, executive management at the dealership did reach out to me expressing interest in resolving the issues. That, in and of itself, speaks volumes and raised my over-all respect for the Don Franklin Family of Dealerships, and which resulted in an amiable solution to my frustrations. It does not negate the fact that it had to go to upper management to be resolved, but it does show their intent for customer relations to improve; and they have bent over backwards to bring resolution to the issues.
Trust is important! And without hesitation, I can now give my recommendation that you can indeed trust this dealership to satisfy your needs in purchasing and maintaining a vehicle! Missteps were made in my case, but they were taken care of. Thank you George Monticello for your patience and understanding.
This was the first dealership I've ever visited to purchase a new car for myself. I had a great experience there, and enjoyed interacting with everyone there. My first experience purchasing a car exceeded my expectations!
I made a mistake! We bought the first used car this year NOT from Select Auto! We did buy the second used car at Select Auto. This car was a 2016 Nissan Altima with low mileage at a great price. The car was loaded with options and cost was less than then the new Nissan Altima we purchased in 2016. We have driven the car now for several weeks and the performance is great without any maintenance issues as advertised by Select Auto. I would recommend them to my family and friends as they delivered to use as advertised....great auto with low one owner mileage at very competitive pricing!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
We had an excellent car buying experience and were so fortunate to work with Kristen at Lexus of Lexington. She made the process extremely streamlined from start to finish and accommodated us as we drove in from Tennessee. Purchasing this car sight unseen was not ideal for us given our location, but we found Kristen to be truthful, responsive, and available for our many questions. Overall, it was a great car buying experience and we highly recommend working with Kristen at Lexus of Lexington!
We recently purchased a 2013 Mercedes C300 from Lexus of Lexington. Our salesman Aaron was excellent. This is the second car we have purchased from lexus in the past 3 years, both times working group with Aaron. Super nice facilities and great customer service. Paid a little more for the car then we could have feom other dealers, but the service from Aaron and his team far outweigh the difference in price. Great experience. I would recommend this dealership, and Aaron to anyone.
P.S. love the car too!
Came in to the dealership to look at a used rav 4 I saw on their website, first off I was blown away by the facilities of the dealership so nice and clean with complimentary cafe and a really nice gift shop. Then I was introduced to Kara who went above and beyond to make sure I was getting the most car for my dollar. Worked with Mr. Lovell in finance who got my approval and paper work completed much quicker than expected. Overall fantastic experience from start to finish!!!
Came in to lease a vehicle, was approached by Dwayne. Such a nice salesperson helped me through the entire process as this was my first vehicle I have ever leased. He landed me on the perfect car, Caviar with Black interior. Love it! Going through finance was such a simple process working with Tonja. Would recommend to anyone who is looking for a top notch sales process.
I arrived Saturday afternoon after emailing about a used car. The sales person I had spoken to was busy with another client and so another showed me the car, took me for a test drive and led the discussion about the price. Once we had decided on the price - the finances were quickly settled - with the car being cleaned and filled. My wife and daughter were impressed with the child play center, free soft-drinks and snacks in a very clean facility that let me look into the workshop are that was equally as clean. Overall a very pleasant experience in a great facility
Shopped by phone about purchasing new Lexus RX 350. Live two hours away. Sales person Christian McElroy called back and said he found just what we wanted in their new car inventory. Was very impressed with his prompt return of information. Very professional and informative. Have previously owned two Lexus SUV's from another dealer. Will not go back there again. Dealership and personnel top notch at Lexus Store of Lexington. Will definitely be a return customer. Also, Grant Mazurek did an excellent job explaining features on the vehicle.
My family and I recently purchased a 2009 Nissan Quest from Audi of Lexington. We were very impressed by the high quality of customer service. Our salesperson, McCall Davis, was very helpful and went out of her way to ensure that our experience was as smooth and positive as possible. Everyone we encountered was good-natured and treated me, and my family, very well. They even have a play-area for children, a most welcome amenity for us since we were car shopping with our family in tow. All in all, we drove off the lot feeling appreciated and most of all happy with our new vehicle.
I love my car. The buying experience was fast and easy!
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