I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Sale associate Alex Jackson was very professional to work with, and was very knowledgeable . Amount offered for trade-in was fair, and we quickly agreed upon a price for the new vehicle. Follow up since the sale has been superb.
My initial contact was through email. Christina did an excellent job communicating with me. Her responses were timely and professional. My visit to see the car was pleasant, no pushy sales consultant. Christina followed up via email and phone and helped negotiate a price I could afford. I will take possession of the car in a few days and feel confident that the customer service will continue to be top notch.
The car shopping experience here at Lexus of Richmond is definitely the best I have ever experienced, and I'm not kidding. For most of the dealers I have visited, they just enjoy to play price and psychological games with you and waste your time, and I really hate that because my time is very valuable (everybody's time is valuable)! But thanks to Christina and Robert at Lexus of Richmond, I truly experienced "no game, no gimmick" and got the price I wanted and expected for a Certified Pre-Owned Lexus IS350 F Sport in Nebula Grey. It is certainly worth a while for me to drive all the way from Philadelphia area and I would highly recommend anyone who's considering a Lexus to buy a car at Lexus of Richmond and experience their "no game, no gimmick". And lastly, don't forget about the snack bar at the new car show room, it's awesome!
Bought a RX350. Was easy because Mr. Seacrest and Mr. Hence demonstrated what the Lexus company is all about-PROFESSIONALISM! Thanks much.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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