Like most people, I dreaded (past tense) the car buying "dance". HOWEVER, my experience working with Alex and only Alex (no manager, no finance guy) was pure joy. No pressure and MUCH faster than my previous car purchases with other dealership's. Can't say enough nice things about Alex. Also, new to the Lexus nameplate. LOVE my new ride!
The oil change process was fast and easy. From the moment I pulled into the service bay I was greeted by polite helpful people. The wait was reasonable and was made easier by the well-appointed and comfortable waiting areas.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
Absolutely top notch service, from the first call to getting the title after the sale. Responsive and very helpful. I would not hesitate to purchase a vehicle from them again. I purchased our last vehicle from a different dealer and the service stopped right after the deal was done, not here. I highly recommend Tom Wood Lexus.
If you thought the only way to purchase a used car was to shop locally, you could be missing out on some great deals on some even greater vehicles. My wife and I were researching the used SUV market for her a vehicle and came across Indy dealer, Tom Wood. He has a range of dealerships with an even wider range of used car inventory. We are SO happy that we made the drive from Ohio to not only save thousands of dollars but to experience their top notch sales staff and the entire Lexus-Plus buying approach. Alex, we appreciate you. Period. You are the one who made this the easiest car purchase thus far. Alicia, thank you for all the upfront information that you provided so quickly and ultimately bringing us to your location. If we are ever in the need of another vehicle, or if a friend or family member is looking to buy, our first stop and recommendation will be with Tom Wood, Indianapolis, IN.
Professional. Personable. Awesome. After being at this Lexus dealer going to a Mercedes dealer will be like going to Walmart. I have never felt so welcomed in other dealerships as I was here. I felt like I was buying the vehicle and not being forced or bullied or pressured into making a decision or even buying the car. Everyone was friendly. I have Never had anyone go over the interior and exterior of the car with me before and that definitely helped once I got the vehicle home. When I was walking the lot I did not have someone on top of me smothering me so the comfort of enjoying car buying was a treat. Overall It was a great experience. I will do it again.
I worked with Betty Wills. I never felt rushed or pressured to ???settle??? for a car. She listened and found the car I wanted. Everyone was very friendly and helpful, I wouldn???t hesitate to buy from them again.
Traveling from Louisville KY to Indy where I originally bought the car I had hoped they would fill my almost empty gas tank. I had some repairs that I had to pay for and hoped they would add gas to bill. I am no longer familiar with Indianapolis And was so worried I would run out of gas aNd be stranded alone in that area trying to find the nearest gas station. The nearest one was about 2.6 miles away and I was given directions by the service department and had asked if they could fill it up but I still wish they would’ve accommodated that small request.
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