No hassle experience, everything was on schedule as planned. Sam Aly was very professional and respected our timeframes. Jordon was very patient with me as I pondered warranty options and decisions. Wade was detailed in explaining the technical features available on the GX.
We recently bought a 2007 Lexus, at Lexus of Milwaukee, and worked with Jerry Lewis and Chris White. They were both fantastic!! We were so impressed with the professional and personable way we were treated. It was a very welcoming atmosphere and a no-pressure environment. All of our questions were patiently answered. We were shown the utmost care and respect throughout the entire process. Chris and Jerry and the Lexus staff made us feel like we were purchasing a brand-new vehicle! We have already recommended them to others and are very much enjoying our new-to-us Lexus!
My first contact was with Samantha.It was the first time I had been in a Lexus dealership. I was from Minnesota shopping for a new car.From start to finish the process took 6-8 weeks. After a general overview I met John on another visit. We talked new 2018 LS 500 vs. ES350. Discussed some numbers and leasing versus outright purchase. I left convinced leasing would be right for me.Not being sure if the LS500 or ES350 would be my choice I sat in a new 2019 ES350 on the showroom floor on another visit....right exterior,interior,options. John was able to find one that fit my criteria at an agreeable price.Pick up day was smooth.Samantha had the car ready, Josh in finance had the paperwork ready to go and Sarah the delivery specialist went through my new car???s features.Great no pressure experience.The entire staff was helpful from start to finish.A great place to buy a car..even if you are out of state. I would give them my business gain.
Let???s be honest. Buying a car really isn???t anyone???s favorite thing to do. It???s a lengthy process but the end result is a new car, so you trudge through it. Honestly, this time was an exception. Not only was Maria fantastic to work with but the time passed easily as both she and the finance manager were good conversationalists, so the time passed quickly. They both listened to my needs, explained everything clearly and simply, and I really felt like they were looking out for my best interests through good suggestions. On top of that, I never felt ???sold to??? and that???s a huge compliment since I hate being sold to. The extra follow up after the sale was even more unexpected and appreciated. Highly recommend!
I was very impressed with the amount of people wanting to help or offering advice. The only reason I gave 4 stars instead of 5 is because when I called to talk to one of the salesmen about an important question, I was on hold for a very long time. I also never was able to reach anyone I had dealt with so I actually had to make an extra trip there to talk to the person(s) I was looking for. Other than that, it was a great experience all around. The car I purchased was a surprise gift for my wife and she is so thrilled about her new vehicle. The staff at this dealership helped make this happen without a hitch.
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