"Bob Barrett is a REAL gentleman who is valued at Lexus"
by rover123 from DealerRater.com
November 29, 2018
Bob Barrett is a real asset to Lexus of Wilmington. He is very professional and is a real gentleman who exhibits all of these traits during the buying process. I have purchased four ES 350's from Bob and I value our relationship.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Just wanted to say thank you to a great purchasing experience with Ryan McKinnon. Ryan went out of his way to advise us on the purchase and make sure everything was ready for us. Driving 6 plus hours was hectic, but he really make us feel comfortable about our purchase. Love our car, thank you so much!
Pleasant experience at Thompson Lexus Willow Grove
by R and S from Lebanon, Pa
July 28, 2018
We drove an hour and a half to visit this dealership. I called ahead of time and was greeted on the phone by Joe Troutman, a salesman at the dealership. He made sure the car was there and pulled it aside while we drove there. Once there it was a smooth process and we ended up buying a 2013 Ford Explorer in great condition. Joe even met us there on a Thursday which was his day off. Super new and clean Lexus dealership if in need of a Lexus.
My used car search on cars.com brought me here.
Everybody at Thompson, from start to finish, was very friendly and helpful.
It didn't matter that I was there to buy a pre-owned Nissan, not a Lexus.
I received nothing but courtesy and respect from all with whom I interacted.
Every time I was there, everybody said "hi" and offered me a drink or snack from the open kitchen in this beautifully designed and appointed dealership.
I said I would revise my post if they delivered on their promises and Ryan Jones and James White did just that. Could it have happened faster? Maybe, but I didn???t make this easy for them. I got into a 2019 for less than Sheehy wanted 2 months ago for a 2018, when there were $10,000 of incentives! Love my new ES 350, I call it the Boss cause all I have to do is what it tells me to do!
I recently leased my second Lexus from Thompson and it was another great experience. Heather took me out to test drive serval cars. She showed me all the features on them and now has me using the voice commands, which I never did before. Marc was able to work with me to get me into the vehicle I wanted at the payment I could afford and even gave me a gift certificate to send in the shop. They are professional and the quality of customer service is appreciated.
Highly professional dealership. I remotely bought a used car from them that I only personally saw the day I picked it up. They were extremely honest about everything that is wrong with it even stuff that the inspector I sent had missed. I knew exactly what I was buying and they cooperated with me in full. Very responsive by email which is rare in the dealership world. Thanks Victor, Brian, and Kyle.
I purchased a car 2 weeks ago through Brian Walker at Thompson Lexus. I never had anyone who was so thorough, knowledgeable, kind and professional during my quest to buy a car. I found the car I like and loving it!
Thompson Lexus dealership has a friendly atmosphere, everyone seems very nice.
Thank you, Brian! You are the best!
My visit to Thompson Lexus was a pleasure. Ryan McKinnon very personal as well as the knowledge of Lexus automobiles. Customer service was also great. Everyone their was professional and easy going. Couldn't get better service and Larry was great. An overall A Plus for the last 3 years . I'm a very satisfied person thanks to all .
My husband and I are very happy to continue our relationship with Wilke Lexus . Blaine Foreman has always offered us the most personalized service . He has been extremely courteous and helpful in our selection of a new RX. We look forward to continuing this great relationship with Wilkie Lexud.
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