I had a problem with my Toyota RAV 4 LE 2018 hybrid. Frustrated with the dealership, I called Lexus of Chester Springs and spoke with Michelle. I was online and, together we discussed the car I picked out. We made the down-payment via credit card that day and, working with Alvan and Michael, I was able to close on the car the next day. They took care of my problem Toyota and I drove off with a beautiful car and an extremely pleasant sales purchase experience. This was an extraordinary event for me but they made it seem as if it's what they do every day. Before the Toyota, we had Lexus from this dealership, so I knew I would be treated well. I never expected this over-the-top treatment and I will never again try another car or another dealership. Lexus of Chester Springs, thank you!
I took my car to the dealership for the Takata airbag recall and an oil change and I was very pleased with how quick the process was. My car was finished in three hours. Everyone I talked to was friendly and made the process simple and easy.
From the moment I walked into the dealership I was greeted with a friendly welcome and excellent customer service. The dealership was impeccable and the knowledge of staff was amazing. When Garrett did an overview of my new car he was extremely helpful. I look forward to doing business there again!
"Bob Barrett is a REAL gentleman who is valued at Lexus"
by rover123 from DealerRater.com
November 4, 2018
Bob Barrett is a real asset to Lexus of Wilmington. He is very professional and is a real gentleman who exhibits all of these traits during the buying process. I have purchased four ES 350's from Bob and I value our relationship.
I said I would revise my post if they delivered on their promises and Ryan Jones and James White did just that. Could it have happened faster? Maybe, but I didn???t make this easy for them. I got into a 2019 for less than Sheehy wanted 2 months ago for a 2018, when there were $10,000 of incentives! Love my new ES 350, I call it the Boss cause all I have to do is what it tells me to do!
Purchased my 1st Lexus from this dealership. They made it very easy for me. They had no problem working with my budget and i was able to get the car that I really wanted. Armando, the sales consultant was great and easy to work with
Saying that Bob Barrett is one of the BEST salesmen in the business is indeed an understatement! I have purchased several cars in my lifetime and my experience with Bob and Koons Lexus was easy...and with no pressure. The sale with Bob is more of a conversation to uncover your needs in a vehicle, and then he searches their inventory to find you the car of your dreams, or in my case several cars. If you are looking for a new or pre-owned Lexus go see Bob Barrett at Koons Lexus in Delaware he treats you not like a sale, or just another customer, but instead treats you like family. I have nothing but awesome things to say about my experience with Bob.
Everyone should experience buying a Lexus from John ....
by jimbarone in PA from DealerRater.com
August 2, 2018
At least once in your lifetime! I have been purchasing new and used cars since 1981. My father was a used car dealer so I have had too many models to mention. Within the past year I had purchased a Range Rover Sport for my wife. She takes care of her vehicle as well as anyone I know and keeps them immaculate. We had multiple problems which included having to replace an engine (30k) and multiple trips to very uncooperative dealerships. Last time I said one more issue within next three months and we are selling the Rover. Didn???t go a well before engine light came on again. At that point first thing I said is ???it???s time for a Lexus???. Her parents have had 6 of them over almost 10 years (3 each) and never had a vehicle in the shop once. They highly recommmeded John and from start to finish he couldn???t have made the purchase any easier and more professional than he did. He explains everything and he truly cares about doing the right thing for you. I???ve been a Realtor for 32 years and my business is all about service. John and the others involved in our purchase provided nothing less than exceptional Service. Everything I???ve ever heard about Lexus stands true and quite frankly my wife and I both love her Lexus car greater in all aspects than her Range Rover. We will be Lexus owners for life and John will always be our sales rep.
Morgan gave my family and myself a great sales experience! I usually do not like the process of purchasing a vehicle, but right away Morgan made my entire family feel comfortable. He wasn???t just trying to sell us a vehicle, he was trying to work for us and meet all of our needs. Our test drive was an amazing experience because he was able to show us all of the features that the vehicle offered and he really seems to have a passion for what he does. I can???t wait to tell all of my co workers and family members about how great my experience was at Lexus of Wilmington :)
I think that the salesperson needs to be more efficient with the customers paperwork. If you have been doing this 20 plus years you have dealt with the same banks on a regular basis to know ehat they expect from their customers in all various transactions.
Drew and Morgan just have their heart and soul in what they do. My husband and I felt appreciated from the moment we walked in to the moment we walked out with the key to my first car to own all by myself. This could not have been made possible without these two gentlemen. Drew went above and beyond to make sure I had the car, not only was he patient with us but also had great advise. He picked out the best Slaes person Morgan to handle us, Morgna did not hesitate to even drive me around town to collect my paperwork since it was my first time to buy a car on my own. I felt at home and not only did I leave with the car but also friendship and guidance knowing I can come back to then with any questions. This should be the experience everyone should have and I was blessed to have my spouse choose Koons for my car purchase.
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