Great overall experience. Lexus was very patient and reasonable. My sales person, John Ashworth, was awesome. He was very easy to work with, very patient and accommodating. I would highly recommend Lexus of Madison and specifically John Ashworth if you are in the market for a Lexus.
I've had my sparkling new Lexus NX F Sport for one week. Nonetheless I thought I would share my initial impressions. It has been very rewarding experiencing this car and anticipate it should be a great leasing experience. Let me say that I live one mile from a Lexus dealership in Glendale, WI. But I did some homework and heard some positive things about Lexus of Madison, Penske dealerships, and salesperson John Ashworth. He works hard, is creative, technologically savvy, and stands apart from the crowd. Roger & Todd on the management side are above & beyond as well. In my view nothing is too much to ask. It's a Ritz Carlton experience. Regarding the deal, it was incredible and significantly less than my local dealer. I recommend John Ashworth and his team if you are considering Lexus. I also, of course, recommend the NX and its cool bling. Finally, don't be afraid of the car's technology. Lexus did their research & consumer testing & know what they are doing. Once you get used to it, it works effortlessly. Lexus excellence & Lexus of Madison customer experience are the best! Oh--One last thing: We are already working on a second Lexus from John and team and it's only been a few weeks. Really great!!
We recently bought a used car from Lexus of Madison and really enjoyed working with our sales person, Emily K. She was very pleasant to work with and made the car buying experience less painful for us. After driving the car for a couple of weeks, we had issues with our tires and one of their mechanics, Robert, was able to pinpoint the problem very quickly. He was very knowledgable and trustworthy. The issue could not be resolved by just rotating the tires so they gave us a set of new tires. The car's performance improved drastically. Lance Anderson, the used car manager was a great and fun guy to work with, so was Josh Anderson. Their customer service is top notch considering they took care of our problem very quickly and without charging us. All the staff we met were super friendly--creating a welcoming environment. I highly recommend Lexus of Madison to anyone who is looking for a new or used car!
Cinthya was awesome to work with. She was friendly, respectful, and easy to work with! Lance Anderson was very easy going and personable.
I would highly recommend working with Cinthya at Lexus of Madison.
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