My son purchased a 2014 Dodge Charger SXT AWD from Drivers Village 9/19/18. We purchased it from Dan in the Used Car facility. I could not have asked for a better purchasing experience. From Andrew Hilt, the internet sales person to Dan the sales associate, down to the financing dept.; they were all great and very helpful. we were very pleased with the vehicle.
Trisha reached out to me within a day of showing interest in a car. We set up a meeting for a test drive. I was contacted the same day of the year drive to be told the sold the vehicle at auction. I bought a car elsewhere.
Initially we had a 5 star experience. Julia was exceptional from the first phone call to the last in person conversation. Justin the sales manager was eager to help and bent over backwards to get us the car we needed for our family. Jeff in finance was easy to talk to and made us comfortable and worked with us every step of the way. Sounds like a car buying experience made in heaven and if we had a sales person who wanted to "sell" a car it would've been. But hey, everyone's allowed a bad day. All in all Fox Honda is leaps and bounds above the competition and worth the hour drive we had to make!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
We have never walked into Burdock Lexus expecting less than outstanding treatment and this time did not disappoint us. We dealt with an a familiar person who treated us like old friends . We discussed what we were looking for, what we wanted to do, and how we wanted to accomplish it. Pat Boyland understood everything we said, showed us what was available , them gave us the best deal he could. We felt as if we were respected, well cared for and heard. Once again, we felt that we had made the best deal possible on a vehicle of our choice without haggling and we got the vehicle we had hoped for. Gone are the days that I hated buying a car.
We recently purchased a 2018 RX350l and worked with Will Hawkins. Will was the most professional salesperson we have ever worked with. The whole process was very easy and effortless. This is are first time owning a Lexus vehicle after owning dozens of other cars including Mercedes and Lincoln to name a few. The experience was much more enjoyable than the other brands we have owned. We absolutely love the vehicle and will be back in the future. I definitely recommend Will and Burdick Lexus to anyone looking for an easy buying experience.
After a few months of working w/ Will Hawkins & the team @Burdick Lexus, I finally pulled the trigger on an IS-250 & I'm pleased to have done so. Will was very attentive to my specifications & was great w/ his follow up on model availability. He & I ultimately found ourselves in the right place at the right time & agreed on the deal.
Will was most accommodating by picking me up in my new Lexus when I arrived in town from traveling as an out of town new customer to Burdick Lexus & Driver's Village, that simple little favor was most appreciated! The team handled all document filing & transfers needed w/ NYSDMV, huge help & very efficient... thank you all!
Now 3 months later, my vehicle is running well & the team @Burdick Lexus continue to keep in contact periodically about any needs I may have & to ensure my satisfaction. Thank you Will Hawkins & Burdick Lexus, I had a great experience overall doing business w/ your dealership & I look forward to future business & my next visit to Driver's Village in Syracuse, New York!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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