Happy with the service team. They actually emailed me to set up the appointment with a loaner car. It was done very quickly, 60k mike service with alignment and was done by noon. Managers are always courteous and friendly.
My overall service was very good and Jessica was great to work with. My only complaint was that the mechanic who worked on my car left grease marks on the drivers side arm rest and seat and did not clean it up.
I came in to see the RX350 with three rows and the second row of bucket seats. After sitting in the third row I decided that it was not worth the extra seat, because Not even a young child would be comfortable. Of course I wanted to get the best deal I could and as far as I'm concerned I did.
I went to buy my 2015. RX 350 that I had leased for 3 years and was very happy with its performance but Greg convinced me to lease a new 2018 RX 350L. There was a communication failure and he prepared a vehicle with different colored interior. He prepared and delivered the right vehicle with a smile the following day. Excellent customer care
The process was so easy, Gina made me feel like the only customer she had even though I am sure I was not. She even gave me money out of her own wallet for gas since the car I. Ought was on E. Mr. Gurley was no pressure at all kind of guy. The whole experience was simple and quick.
I enjoyed my experience in dealing with Todd Roberts at Sorg Dodge. I would buy another car from Todd again. I am still learning where everything is and how it operates. I enjoyed dealing with Todd as a salesman. I appreciated how he walked me through all the details. I would recommend Todd to anyone looking for a car.
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