Honestly I couldn’t have gotten a better deal or worked with better people! Such a great team and so knowledgeable! I’ve had my car for several months and anytime I call with a question, the team at Lexus is so willing to help!!!
They wouldn’t bargain because they knew they were the only game in town and they so stated. They need competition big time !!! We owned a 2004 Lexus RX 330 but since they wouldn’t deal we bought the best Toyota Siena.
Called about a used car they had on cars.com. was wanting to set up a test drive. Sales rep called me back in an adequate time frame. But informed me that the car had already been sold. He said that I could check out their used car inventory so I did but didn't find anything else that I wanted to look at. So I never visited the dealership. The sales rep stayed in touch until I told him I was no longer in the market as I had already found another car that I liked and purchased. Can't speak on quality of service at dealership nor buying experience since I didn't visit the site not purchase a car from them. But would visit if I am in the market again and they have what I am looking for.
I recently purchased a jeep from this dealership and even though the process took a while, the customer service was bar none! Would recommend this business to anyone interested in buying a vehicle and I will definitely go back.
I recently took my older Lexus in for repairs and received the same competent and professional service as always from my service writer, Saline. Although they have a very vibrant and busy service department, they always take time to listen to all of my needs and they are very thorough in taking care of them. This is the first time I actually sat in their customer lounge - as I normally drop my car off and leave immediately in one of their loaner cars. Today I needed to do some work on my laptop computer, so I made use of their waiting area for about 15 minutes. To my surprise, an attendant, Vanetta, greeted me and offered my snacks and beverages and made sure that I got seated comfortably and had everything I needed. Nice touch! Kudos to the owners and managers at Lexus of Mobile for making sure their customers feel appreciated!
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