I purchased my first Lexus from Lexus of Towson in 2009 - and I am happy to report that based on my most recent purchase, these guys know wat they are doing. From the moment i walked ino the showroom to writing a check for my 2018 ES, the entire process was entirely stress-less. My sales consultant was a pleasure to deal with and he made the entire process very relaxing. I probably won’t need another Lexus for a few years, but when i do, I will definetly head right back to Lexus of Towson.
It is a relief to go to a showroom and be welcomed warmly and sincerely. My Rep held my hand through the entire process. Answered questions truthfully and even tuned the radio to my favorite station before we drove off.
The shopping experience was very satisfactory, the salesperson, Steve Flander as well as the manager, Chris are both very professional, I recommend the dealer and salesperson... I have to see two different sizes because of the limited space in my garage, they allow me to take one at the time to test the parking without objection.... I will comeback!!!
I got great service, good negotiation and compromise, and follow up post sale. Highly recommend the product and the location. From the sales consultant to the finance manager, everyone was just great to interact with. Also, the two receptionists I dealt with on the two days in the dealership were wonderful. Really great staff overall.
Gordon Kimble was an outstanding sales person. He was very knowledgeable about the car and was patient with all of our questions. He was great to work with and was very prepared so that our sales process was the most efficient. Kevin Ferg was also excellent to deal with and very responsive to our emails and Delivered on his promise for the price of the car. We could not of been more impressed.
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