We had the best customer service imaginable at this dealership. Special thanks to Charles Raslina who accommodated our requests and spoke our native language to help us to make the process pleasant and stress-free. We were treated very professionally and left the vehicle we were absolutely in love with. Very smooth and quick process. Loved every minute there!
I like my car
by Daisyg from Frisco, texas
January 28, 2018
It will start and not give me any trouble. My car does not make a sound when driven. It has a smooth drive.
I bought Honda Civic 2014. Many options for Japanese cars at reasonable price. They price to sell the cars instead of spending time in negotiations .please don’t go over the facility as we don’t need nice facility to get a good price on the car
This car has been very reliable and economical.
by Pappy from Murfreesboro, TN
December 12, 2018
This car has been one of the best cars I’ve ever owned. And, I’ve owned at least 20 vehicles in my lifetime. I’ve not had any extra expenses.
Walked in one day after previously looking at a new car in the lot for my wife. Within 10 minutes after talking to John Vanik and Tim Duda I received and excellent lease deal on a new Rouge Sport that I could live with.They gave me a rock bottom deal, much better than I had expected. A few days later I came back to lease the vehicle. They also gave me a great price on the paint protection package.
They were very courteous and helpful. I would recommend them and the dealership.
by Haitian Missionary from Shirley, MA
July 29, 2018
Has it all and will be great in the snow, will retain great value, historic repair record and all Certified and warranties. Like mint condition and selected from six similar models and year.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
I honestly have never had a better sales experience at an auto dealership. In November of 2017, I originally bought an IS 350 AWD and was sold based on the level of care and detail John Irantos put into the process. He walked me through some comparative stats on the IS versus some other cars I was looking at (BMW, Infiniti) and explained the strong relativity of the resale value. I work in sales and do not respond well to overly "salesy" folks and McGrath does not use that approach. They instead make you feel like family and respect you throughout the entire process. Fast forward to October 2018 and I was no longer in need of my vehicle as I plan to move to NY. Matt Fenton and the team at McGrath made the buyback process super easy (30-minutes tops) and gave me a fair and equitable offer. I highly recommend working with McGrath!
Best combination of luxury and value
by AG-Lexus-owner from San Diego, ca
May 21, 2017
Best value for money. Environmentally friendly and great gas mileage for an SUV. Lexus produces some of the most reliable cars with least maintenance.
Went to this place to see an ad. The RX330 was even nicer in person end up buying it. The manager even had the trunk fixed free of charge. Thanks also to Nus for being accommodating. Will be back.
Perfect for my family
by BusyMom from Mississippi
March 6, 2017
We needed something larger than my Camry hybrid but still good on gas. I also wanted something a little nicer. After reading reviews on several SUV hybrids, I decided on the Lexus. We found a great deal on this Rx hybrid at Herrin-Gear Lexus. The SUV is comfortable to drive and very stylish.
Good job of salesperson Charles Raslina with helping me with all steps of purchasing my new Lexus RX350, especially with the price. Also I would recognize good job of Mohhamad Ali with car features explanation.
I had an awesome experience with McGrath Lexus! I purchased a used Lexus , my device was exceptional especially from Glen my salesman! Everyone treated me with respect even though I wasn’t purchasing a new car or the most expensive car. I would buy from McGrath again even though it’s a 3 hour drive from my house.
Drove up to Castle Honda to look at a car we seen posted on Cars.com. After finding the car, we were able to look at it without being rushed by salespeople . The used car department is laid back yet professional with excellent customer service Ali & Josh were great to work with!
Excellent setting and no hassle purchase and dealing with Edgar. Very surprised to experience such a smooth handling of vehicle purchase at an EXCELLENT dealership in this day and age. Mike in Finance was superb and so easy going gentlemen! Came away with excellent customer experience so much so that we would visit this dealership again for vehicle purchase even though it an hours way away!!
Highly recommend Lexus in Schaumburg for service and all else. Very polite and accommodating. My 2013 RX 350 needed a new battery. I appreciate the prompt & polite service I received
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