was lucky enough to work with Sam Ko on my most re
by Quad W. from Redondo Beach, CA
November 1, 2018
I've dealt with a lot of dealerships and South Bay Lexus is one of the best! I am on my third vehicle from this dealership and every experience has only gotten better. I was lucky enough to work with Sam Ko on my most recent purchase. Not only was he upfront, and honest, but he did everything in his power to make sure I was comfortable throughout the entire process. Buying or leasing a car is a big life change/decision and having someone with you that you can trust every step of the way is truly invaluable. Sam you are the man and I wouldn't be in my GX without you. Thanks for everything!
Peter & Ahmad were FANTASTIC! My wife & I were considering purchasing an RDX, and their customer service convinced us that we were at the right dealership. They took the extra time to help us explore options, evaluate our trade-in, and stayed late to ensure that our purchase went smoothly. We can’t sing their praises enough - will recommend to anyone interested in an Acura to come to Pleasanton. It was worth the drive from Sacramento!
I was looking for a truck and I was browsing through CarGurus and saw a Toyota Tacoma limited 16 for sale. Ron contacted me and I scheduled an appointment the next day. Ron, had the car ready for me to test drive once I got there. I brought my two sister along with me . Ron and I talked about the pricing and saw that this is the best deal(as it's at the lowest price on KBB). After three hours of waiting for different banks to beat my banks offer, my bank came up on top and purchased my dream truck. I would says the only thing that got me disappointed was that I paid 33k and had 1/4 of gas. I had to go to Ron and ask him if they forgot, but Ron told me that they don't fill up used cars. Ron did fill it up to half tank but I thought spending over 33k I would get a full tank. Besides the whole gas thing my experience was great!
As returning customers we were impressed with the service we received once again! All staff is extremely courteous and attentive! Thank you for such a pleasant experience... we strongly recommend this dealership to anyone looking to purchase a new vehicle!!!
Took my 07 Lexus gs430 in for service. Work with Phil the service department manager. Was very helpful and getting my car fixed on some recall work. He didn't even charge me for the diagnostic fee.. since I brought my car in late and it was going to be there overnight I asked if he had a loner and he said no they were out but he made a phone call to his manager and offered to give me a rental free of charge from Enterprise without hesitation. When I got there and dropped the car off they had a brand new RX 350 2017 model and offered it as a loaner.. I didn't even have to pay for the gas upon return as I was going to fill it up as a courtesy. This dealership bends over backwards for pre-existing Lexus owners and continues to strive with service excellence and customer service. Kudos to the service department and to the service call center that takes the initial call.
Purchased a 2011 Lexus LX a few months back and I...
by lisjohn from DealerRater.com
November 4, 2018
Purchased a 2011 Lexus LX a few months back and I couldn't be happier with my SUV or the buying experience. After owning the LX for a few weeks, I took it back to the service department to get a clear bra and have the windows tinted. The service department did a really good job and even washed it for me! All of the staff -- from the sales and finance associates to the service personnel -- are absolute professionals. I recommend this dealership to all of my friends and plan to do business with them again in the future.
Nice comfortable facility. Friendly staff. Good location. Loaner car if needed. No high pressure sales so the whole experience was very pleasant. If you are looking for a Lexus this is a nice place to shop.
Mike went out of his way to get the best price I. My new 350 rx and had tremendous knowledge of all the features of the car which he took the time to explain to me in excellent detail. Super friendly place, no pressure great overall experience. Will be back for our next new car !! Thanks.
Great experience buying a car over the Internet. My sales associate/Kasey Goodrich was amazing, patient and very helpful with the car purchase. Bought the car two days before Thanksgiving needing a windshield. Kasey went made sure it was installed before they closed for the holiday. He left the car outside, fully detailed with a full tank of gas, then offered to drop the key off at our house [20miles] so our daughter could get her car! Great customer experience, highly recommend working with Kasey.
Just purchased a CPO Lexus from the dealership. I live in Des Moines. Dealing with Alexai and Hendrick Lexus was truly a good experience. I assumed it would be difficult dealing with an out of state dealer. Not so. No hassle and pressure and the deal was great. Would recommend both to anyone. Will shop there again.
Kim Cotter our sales representative was very helpful, friendly and patient with us. She gave us 3 different test drives in a span of 3 months without any pressure to buy. I thank her in closing the deal.
Working with Tony and Jeff was a wonderful experience. I was very comfortable and felt like I was sitting there with a friend. They treated me like a person and not just a potential sale. I have never felt so satisfied after buying a car. I would recommend them to all of my family and friends.
I found a vehicle online that I was interested in and I was able to make the entire deal including my trade in sight unseen.
I arrived to finish the deal and no shocks or surprises. They were honest about all the fees and I was honest about the condition of my trade it and that helped seal a great deal for my family and helped sell another vehicle.
I had been per-approved to buy but they actually found a better deal with a financing option they offered. I was surprised because that has never happened before with my bank. And again this was over email and phone calls.
The staff was friendly, the facility much nicer than any of dealers in Indy I had visited and I couldn't have asked for a better experience.
Mathis at the used car dealership was great to work with! I was pleasantly surprised how upfront and honest he was about what was possible in purchasing the car I wanted. There was no back and forth on the price. I told him where I needed to be with my trade- in and purchase of the new car and he said he would check with the lender to see if we could get it done and we did. Thank you Mathias and the Lexus of Dayton staff and because of this experience you have gain a loyal customer.
I bought a red 2016 Lexus IS for my daughter on Tuesday. They gave me a great price and made the process smooth. I am a happy customer.
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