Like most people, I dreaded (past tense) the car buying "dance". HOWEVER, my experience working with Alex and only Alex (no manager, no finance guy) was pure joy. No pressure and MUCH faster than my previous car purchases with other dealership's. Can't say enough nice things about Alex. Also, new to the Lexus nameplate. LOVE my new ride!
The oil change process was fast and easy. From the moment I pulled into the service bay I was greeted by polite helpful people. The wait was reasonable and was made easier by the well-appointed and comfortable waiting areas.
Absolutely top notch service, from the first call to getting the title after the sale. Responsive and very helpful. I would not hesitate to purchase a vehicle from them again. I purchased our last vehicle from a different dealer and the service stopped right after the deal was done, not here. I highly recommend Tom Wood Lexus.
If you thought the only way to purchase a used car was to shop locally, you could be missing out on some great deals on some even greater vehicles. My wife and I were researching the used SUV market for her a vehicle and came across Indy dealer, Tom Wood. He has a range of dealerships with an even wider range of used car inventory. We are SO happy that we made the drive from Ohio to not only save thousands of dollars but to experience their top notch sales staff and the entire Lexus-Plus buying approach. Alex, we appreciate you. Period. You are the one who made this the easiest car purchase thus far. Alicia, thank you for all the upfront information that you provided so quickly and ultimately bringing us to your location. If we are ever in the need of another vehicle, or if a friend or family member is looking to buy, our first stop and recommendation will be with Tom Wood, Indianapolis, IN.
Professional. Personable. Awesome. After being at this Lexus dealer going to a Mercedes dealer will be like going to Walmart. I have never felt so welcomed in other dealerships as I was here. I felt like I was buying the vehicle and not being forced or bullied or pressured into making a decision or even buying the car. Everyone was friendly. I have Never had anyone go over the interior and exterior of the car with me before and that definitely helped once I got the vehicle home. When I was walking the lot I did not have someone on top of me smothering me so the comfort of enjoying car buying was a treat. Overall It was a great experience. I will do it again.
I worked with Betty Wills. I never felt rushed or pressured to ???settle??? for a car. She listened and found the car I wanted. Everyone was very friendly and helpful, I wouldn???t hesitate to buy from them again.
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