Great professional and thorough service every time!
by bigpapa4640 from DealerRater.com
November 20, 2018
From the courtesty driver to the services completed, I have been satisfied every visit. I have owned my Lexus IS300 since 2002 and had it serviced by the dealer. I truely believe using factory parts and service keep you investment running GREAT! We have 130,000 miles on our car and it still runs like a champ! Thank You DCH of SB!!
New car shopping experience supposed to be painful. Well not true if you are dealing with DCH Lexus of Santa Barbara. I was shopping for a 2019 ES online, in addition to the Santa Barbara dealership, I was in contact with 3 other Lexus dealers at the same time, plus drive testing other brands of cars. Ms. Robin Tidd the online sales at Santa Barbara made the decision process easy. I was sold on the 2019 ES from the beginning. It was just trying to figure out what package and options was available and where was the best price. Robin helped me navigate through the decision process and found the car I was looking for. She was very professional and helpful in finding the perfect car with the colors, package and options I wanted. I negotiated the price online with her and was given a fair price below the dealer???s invoice. When I got to the dealership the car was prepped and ready for me. The general manager Alex Ayyoub was very pleasant to deal with. No pressure at all. What got negotiated online was finalized. No extra cost or unexpected fees. He went over all the paperwork details with me, I signed the contract and I was out of their with a new Lexus in no time. I highly recommend Lexus of Santa Barbara if you are in the market for new car. It was worth the drive.
My experience with your dealership and personnel (Mike and manager Jim). goes beyond a 5). Mike the salesman was simply terrific , very professional and understood my needs, applied no pressure and left the final decision with me and my wife. Mike was patient and answered all my questions and offered his assistance in any follow up services. Mike is very well versed in your Lexus product.
I have just leased my 5th Lexus SUV in 15 years from this dealership and cannot recommend them enough. Their professionalism is excellent and they treat their customers like family. The service department is always responsive as well. This dealership deserves its reputation and your business and Lexus is the most reliable and maintenance free car I???ve ever had.
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